Notice Processing Officer

Newcastle City Council (Your Homes Newcastle); Newcastle upon Tyne; Sur place; GBP 27 000 - 28 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Discounts at retail outlets

Salary sacrifice car leasing

Annual leave 25 days pro rata

Résumé du poste

Newcastle City Council (Your Homes Newcastle) is recruiting two Notice Processing Officers to support Parking Services. The role focuses on processing penalty notices and related correspondence, permits, and exemptions, with emphasis on accuracy and customer service.

The position offers flexible working between office and home, access to IT systems, and a strong emphasis on data protection and timely responses. Salary is £27,274–£28,153 per annum for 37 hours per week on a fixed-term basis.

Qualifications

• Experience handling high-volume processing and data tasks.
• Ability to use IT systems and follow data protection rules.
• Excellent communication and organisational skills.

Responsabilités

• Process Parking, Bus Lane and Clean Air Zone penalty notices and related correspondence.
• Handle applications for parking permits and exemptions.
• Assess appeals using provided guidelines; respond to customer queries.
• Work across office and home to balance work life and business needs.

Connaissances

IT literacy

Customer service

Communication skills

Description du poste

Notice Processing Officer

Contract Type: Fixed Term

Working Pattern: Full time

Salary: £27,274 - £28,153 per annum

Hours per week: 37

Employment Location: Newcastle-upon-Tyne

Closing date: 1 Nov

Advert End Date: 01/11/2026

We are recruiting 2 Notice Processing Officers to work in Parking Services.

About Us:

We work hard to make Newcastle a great place in which to live, work, and visit. As a unitary authority, we are responsible for providing all local government services within the city including social services, waste management, housing, and education. We are committed to making our residents’ lives happier and healthier.

You will be part of the diverse, talented, and resourceful teams that are striving to deliver our ambitions for our great city. If you are just as passionate and committed as us to making a difference to Newcastle and our people, join us and make a real difference.

Our colleagues are committed to our values of proud, fair, and ambitious which are at the centre of everything we do.

The Job:

Newcastle is a great City, one that never stands still, that faces forward and embraces change. A City that makes history and shapes the future with a bold vision to achieve its ambitions supporting a post-pandemic vibrant City for both its residents and visitors.

Newcastle Parking Services play a key role in supporting residents; businesses and visitors across the city through the provision of parking places and enforcement of parking and bus lane restrictions to keep the city moving and maintain the safety of pedestrians; drivers and their passengers.

The team has also been involved with the introduction and enforcement of a Clean Air Zone to help reduce the number of polluting vehicles entering the city and improve the quality of the air that we breathe.

We currently have an opportunity for 2 new members of staff to join the large Parking Services team on a fixed term basis for 1 year.

The Candidate:

This is an exciting time to secure a role to assist in the processing of Parking, Bus Lane Penalty Charge Notices, Litter Fixed Penalty Notices and Clean Air Zone Penalty Charge Notices by dealing with all related correspondence in accordance with authorised procedures.

The workload is varied and can range from processing applications for parking permits and exemptions to enter the Clean Air Zone, to using analytical skills in assessing appeals, plus customer service skills for a wide range of queries.

Candidates must enjoy employing good IT skills whilst using generic and bespoke software systems and work within data protection guidelines.

We work in a fast‑paced; high volume; team environment where team members get to demonstrate excellent communication and organisational skills.

You will have the opportunity to work flexibly across the working week between office and home to suit your work life balance and to meet the needs of the business.

To enable you to do that you would need access to the internet via wi‑fi in your home. You would be provided with the IT equipment to enable you to work from home.

• 25 days annual leave pro rata, plus bank holidays rising to 29 days after 5 years.
• You also have the option to buy additional annual leave.
• An excellent pension scheme.
• A range of benefits including discounts at various retail outlets.
• Option to lease cars and buy electronic products through a salary sacrifice scheme.

Staff joining the Notice Processing teams enjoy the challenges of a changing business and have taken opportunities to move between our teams to gain further experience. The Notice Processing Officer post has proved to be an excellent grounding for other opportunities within the Council.

If you are a team player who is enthusiastic and committed to providing an excellent customer focussed service, please review the Person Specification and submit your application showing us how your experience could fit this post and enhance our team.

If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.