Penalty Unit Admin & Casework Specialist - Flexible Hours

Northumbria Police; Kirkwhelpington; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

NHS Fleet Solutions Car Lease Scheme

Enhanced maternity, shared parental & 

Flexi time

Flexible working

Public sector pension scheme (up to 16

Private healthcare

Job summary

Northumbria Police is seeking a proactive Fixed Penalty Unit Support Services Administrator in the Criminal Justice Department. You will handle administrative duties, process fixed penalty notices and collision records, and provide advice to the public while collaborating with partner agencies.

The role requires attention to detail, the ability to manage competing priorities, and a commitment to lawful processing of information.

Qualifications

• GCSE standard (or equivalent) education or relevant experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities, with professional public engagement.

Responsibilities

• Process and maintain records across force systems to support information flow and case progression.
• Manage and update case files, ensuring actions and deadlines are met.
• Provide guidance on legislation, offences and procedural requirements to staff and the public.

Skills

Analytical skills

Problem solving

Communication

Interpersonal skills

Prioritization

Attention to detail

Education

GCSE standard or equivalent

Job description

Northumbria Police is seeking a proactive Fixed Penalty Unit Support Services Administrator in the Criminal Justice Department. You will handle administrative duties, process fixed penalty notices and collision records, and provide advice to the public while collaborating with partner agencies.

The role requires attention to detail, the ability to manage competing priorities, and a commitment to lawful processing of information.