Notice Processing Officer

Newcastle City Council; Newcastle upon Tyne; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave pro rata

Bank holidays rising to 29 days after

Excellent pension scheme

Discounts at retail outlets

Salary sacrifice scheme

Option to lease cars

Buy electronic products through a SAR

Job summary

Newcastle City Council is recruiting 2 Notice Processing Officers to support Parking Services. You will process Parking, Bus Lane, Litter, and Clean Air Zone notices, handling related correspondence with care and accuracy.

The role offers hybrid working, with a mix of office and home-based days, and requires good IT skills and data protection compliance. Excellent pension and staff benefits apply, with a closing date of 01 November 2026.

Qualifications

• Analytical skills in assessing appeals and processing notices.
• Customer service skills for a wide range of queries.
• Enjoy employing good IT skills while using generic and bespoke software systems.
• Team environment with strong communication and organisational skills.

Responsibilities

• Assist in processing Parking, Bus Lane, Litter, and Clean Air Zone Notices.
• Process applications for parking permits and exemptions for the Clean Air Zone.
• Deal with related correspondence in line with authorised procedures.
• Work in a fast-paced, high-volume team with colleagues across the council.
• Pass recruitment checks including verifying unspent criminal convictions.

Skills

Analytical skills

Customer service

IT skills

Communication skills

Organisational skills

Job description

About the Job:

We are recruiting 2 Notice Processing Officers to work in Parking Services.

About Us:

We work hard to make Newcastle a great place in which to live, work, and visit. As a unitary authority, we are responsible for providing all local government services within the city including social services, waste management, housing, and education. We are committed to making our residents’ lives happier and healthier.

You will be part of the diverse, talented, and resourceful teams that are striving to deliver our ambitions for our great city. If you are just as passionate and committed as us to making a difference to Newcastle and our people, join us and make a real difference.

Our colleagues are committed to our values of proud, fair, and ambitious which are at the centre of everything we do.

The Job:

Newcastle is a great City, one that never stands still, that faces forward and embraces change. A City that makes history and shapes the future with a bold vision to achieve its ambitions supporting a post-pandemic vibrant City for both its residents and visitors.

Newcastle Parking Services play a key role in supporting residents; businesses and visitors across the city through the provision of parking places and enforcement of parking and bus lane restrictions to keep the city moving and maintain the safety of pedestrians; drivers and their passengers.

The team has also been involved with the introduction and enforcement of a Clean Air Zone to help reduce the number of polluting vehicles entering the city and improve the quality of the air that we breathe.

We currently have an opportunity for 2 new members of staff to join the large Parking Services team on a fixed term basis for 1 year.

The Candidate:

This is an exciting time to secure a role to assist in the processing of Parking, Bus Lane Penalty Charge Notices, Litter Fixed Penalty Notices and Clean Air Zone Penalty Charge Notices by dealing with all related correspondence in accordance with authorised procedures.

• assist in the processing of Parking, Bus Lane Penalty Charge Notices, Litter Fixed Penalty Notices and Clean Air Zone Penalty Charge Notices by dealing with all related correspondence in accordance with authorised procedures.
• processing applications for parking permits and exemptions to enter the Clean Air Zone
• using analytical skills in assessing appeals
• customer service skills for a wide range of queries
• Candidates must enjoy employing good IT skills whilst using generic and bespoke software systems and work within data protection guidelines
• We work in a fast-paced; high volume; team environment where team members get to demonstrate excellent communication and organisational skills
• If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions

You will have the opportunity to work flexibly across the working week between office and home to suit your work life balance and to meet the needs of the business.

To enable you to do that you would need access to the internet via wi-fi in your home. You would be provided with the IT equipment to enable you to work from home.

We offer 25 days annual leave pro rata, plus bank holidays rising to 29 days after 5 years. You also have the option to buy additional annual leave. An excellent pension scheme and a range of benefits including discounts at various retail outlets, option to lease cars and buy electronic products through a salary sacrifice scheme are additional benefits available to Council staff.

• 25 days annual leave pro rata
• plus bank holidays rising to 29 days after 5 years
• You also have the option to buy additional annual leave.
• An excellent pension scheme
• a range of benefits including discounts at various retail outlets
• option to lease cars
• buy electronic products through a salary sacrifice scheme

Staff joining the Notice Processing teams enjoy the challenges of a changing business and have taken opportunities to move between our teams to gain further experience. The Notice Processing Officer post has proved to be an excellent grounding for other opportunities within the Council.

Further Information and Applying:

Contact John Skeen, Notice Processing manager at [e-mail] for more information about this job.

Additional Information:

The closing date for all applications is 01 November 2026, and interviews and a written comprehension test will be scheduled to be held at the Civic Centre on week commencing 09 November 2026.