Parking Appeals Specialist

Coventry City Council; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

Coventry City Council is recruiting for a Parking Services back-office role, permanent and full-time (37hrs). You will manage penalty notices, handle appeals, respond to challenges, and provide administrative support to the Parking Services team in Coventry.

You will work with computer systems to ensure timely processing, with a strong focus on accuracy and customer service, and contribute to improving parking enforcement workflow.

Qualifications

• Experience handling penalty notices and appeals.
• Knowledge of traffic enforcement processes.
• Administrative and customer-facing support proficiency.

Responsibilities

• Use computer systems to manage penalty notice recovery and appeals.
• Respond to informal challenges and formal representations.
• Process applications for parking permits and refunds as needed.
• Provide technical and administrative support to Parking Services.

Skills

Penalty notices

Administrative support

Traffic enforcement

Customer service

Job description

Coventry City Council is recruiting for a Parking Services back-office role, permanent and full-time (37hrs). You will manage penalty notices, handle appeals, respond to challenges, and provide administrative support to the Parking Services team in Coventry.

You will work with computer systems to ensure timely processing, with a strong focus on accuracy and customer service, and contribute to improving parking enforcement workflow.