Parking Services Admin Clerk — Notices & Permits

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Permanent full-time position

Zusammenfassung

Cardiff Council is seeking a committed administrator to join the Parking Services team within the Civil Parking Enforcement Service. The role involves processing Penalty Charge Notices (PCNs), supporting blue badges and resident permits, and answering customer queries with accuracy and courtesy.

Hybrid working is available with a minimum number of office days. The position is permanent and full-time, with training provided for Notice Processing and interviews taking place in County Hall, Cardiff.

Qualifikationen

• Excellent customer service skills and clear communication, both written and verbal.
• Ability to analyse documents accurately and make informed decisions.
• Able to work well in a team and use IT systems effectively.

Aufgaben

• Provide administrative support to Parking & Moving Traffic Offences teams in processing Penalty Charge Notices (PCNs) through to debt recovery.
• Assist with administration of blue badges and resident parking permits, including answering queries and handling paperwork.
• Maintain accurate records and respond to customer enquiries in a timely and courteous manner.
• Support training and examinations in Notice Processing as required.

Kenntnisse

Customer service

IT literacy

Team player

Office software

Tools

Microsoft Office

Jobbeschreibung

Cardiff Council is seeking a committed administrator to join the Parking Services team within the Civil Parking Enforcement Service. The role involves processing Penalty Charge Notices (PCNs), supporting blue badges and resident permits, and answering customer queries with accuracy and courtesy.

Hybrid working is available with a minimum number of office days. The position is permanent and full-time, with training provided for Notice Processing and interviews taking place in County Hall, Cardiff.