Notice Processing Officer – Parking Penalties (Hybrid)

Ad Warrior Ltd; Newcastle upon Tyne; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave pro rata

Bank holidays up to 29 days after 5 yr

Pension scheme

Discounts at various retail outlets

Salary sacrifice scheme

Job summary

Newcastle City Council is offering a fixed-term role for 2 Notice Processing Officers in Parking Services. Based in Newcastle-upon-Tyne, the post involves processing Parking, Bus Lane, Litter and Clean Air Zone notices and related correspondence.

You will handle appeals with analytical judgment, provide customer service across a wide range of queries, and work within data protection guidelines using IT systems.

Qualifications

• Experience handling Parking and Penalty Charge Notices.
• Proficient IT skills and ability to use bespoke software.
• Commitment to data protection guidelines.

Responsibilities

• Process Parking, Bus Lane, Litter and Clean Air Zone notices.
• Assess appeals with analytical judgment; resolve queries.
• Provide customer service across a wide range of queries.
• Work flexibly across office and home with appropriate equipment and IT access.

Job description

Newcastle City Council is offering a fixed-term role for 2 Notice Processing Officers in Parking Services. Based in Newcastle-upon-Tyne, the post involves processing Parking, Bus Lane, Litter and Clean Air Zone notices and related correspondence.

You will handle appeals with analytical judgment, provide customer service across a wide range of queries, and work within data protection guidelines using IT systems.