Parking Notices & Appeals Specialist

Newcastle City Council; Newcastle upon Tyne; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave pro rata

Bank holidays rising to 29 days after

Excellent pension scheme

Discounts at retail outlets

Salary sacrifice scheme

Option to lease cars

Buy electronic products through a SAR

Job summary

Newcastle City Council is recruiting 2 Notice Processing Officers to support Parking Services. You will process Parking, Bus Lane, Litter, and Clean Air Zone notices, handling related correspondence with care and accuracy.

The role offers hybrid working, with a mix of office and home-based days, and requires good IT skills and data protection compliance. Excellent pension and staff benefits apply, with a closing date of 01 November 2026.

Qualifications

• Analytical skills in assessing appeals and processing notices.
• Customer service skills for a wide range of queries.
• Enjoy employing good IT skills while using generic and bespoke software systems.
• Team environment with strong communication and organisational skills.

Responsibilities

• Assist in processing Parking, Bus Lane, Litter, and Clean Air Zone Notices.
• Process applications for parking permits and exemptions for the Clean Air Zone.
• Deal with related correspondence in line with authorised procedures.
• Work in a fast-paced, high-volume team with colleagues across the council.
• Pass recruitment checks including verifying unspent criminal convictions.

Skills

Analytical skills

Customer service

IT skills

Communication skills

Organisational skills

Job description

Newcastle City Council is recruiting 2 Notice Processing Officers to support Parking Services. You will process Parking, Bus Lane, Litter, and Clean Air Zone notices, handling related correspondence with care and accuracy.

The role offers hybrid working, with a mix of office and home-based days, and requires good IT skills and data protection compliance. Excellent pension and staff benefits apply, with a closing date of 01 November 2026.