Parking Civil Enforcement Officer

The Methodist Church in Britain; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced Pay & Reward package

Defined pay band with progression

Training provided for role

Job summary

BCP Council is seeking a Parking Civil Enforcement Officer to patrol streets and car parks across the borough, issuing penalty charge notices and gathering evidence for hearings. The role requires a valid UK manual driving licence and the right to work in the UK, with shifts covering 07:00 to 23:59 on seven days including weekends.

You will be trained to drive a council vehicle and use handheld equipment, and you may act as relief for other parking posts.

Qualifications

• Experience of dealing with people face to face.
• Ability to write brief reports and accurately record information relevant to a possible prosecution.
• Ability to exercise judgement and make decisions.
• Ability to communicate clearly verbally with members of the public.
• Commitment to maintaining the highest standards of behaviour.

Responsibilities

• Patrol the public highway, council streets and off-street car parks in shifts between 07:00 and 23:59, seven days a week.
• Enforce decriminalised parking regulations, including issuing penalty charge notices with handheld equipment.
• Provide affidavits and attend hearings as a witness for the adjudication service.
• Record parking contraventions with a digital camera.
• Check parking machines on site.
• Drive a council vehicle when required, including a moped after training.
• Sign for issued equipment and confirm it is in working order at the start of each patrol.
• Report defects in lines, signs, car parks and parking equipment, and make safe or notify the public of malfunctions.
• Assist with car park emergencies, mechanical or power failures, event-related abnormal usage, parking surveys and information notices.
• Act as relief for parking officers, cashiers or other car parking service posts.
• Report criminal activity, suspected stolen or abandoned vehicles and other relevant information seen on patrol.
• Undertake training and duties commensurate with grade, complying with council policy and statutory requirements.

Skills

Face-to-face communication

Report writing

Decision making

Public speaking

Customer service

Job description

This Parking Civil Enforcement Officer post sits in the Commercial Operations team at BCP Council and covers on- and off-street parking enforcement across the Borough. The core of the work is patrolling streets and car parks, issuing penalty charge notices with handheld equipment, and giving evidence at adjudication hearings. Shifts run between 07:00 and 23:59 across seven days, including weekends, and a valid UK manual driving licence is required. Visa sponsorship is not available, so applicants must already have the right to work in the UK.

What the job involves

• Patrol the public highway, council streets and off-street car parks in shifts between 07:00 and 23:59, seven days a week
• Enforce decriminalised parking regulations, including issuing penalty charge notices with handheld equipment
• Provide affidavits and attend hearings as a witness for the adjudication service
• Record parking contraventions with a digital camera
• Check parking machines on site
• Drive a council vehicle when required, including a moped after training
• Sign for issued equipment and confirm it is in working order at the start of each patrol
• Report defects in lines, signs, car parks and parking equipment, and make safe or notify the public of malfunctions
• Assist with car park emergencies, mechanical or power failures, event-related abnormal usage, parking surveys and information notices
• Act as relief for parking officers, cashiers or other car parking service posts
• Report criminal activity, suspected stolen or abandoned vehicles and other relevant information seen on patrol
• Undertake training and duties commensurate with grade, complying with council policy and statutory requirements

What’s required

Experience

• Experience of dealing with people face to face

Skills & knowledge

• Ability to write brief reports and accurately record information relevant to a possible prosecution
• Ability to exercise judgement and make decisions
• Ability to communicate clearly verbally with members of the public
• Commitment to maintaining the highest standards of behaviour

Checks & eligibility

• Valid UK manual driving licence
• Right to work in the UK, as visa sponsorship is not available
• Disclosure and Barring Service check at the appropriate level

Other

• Commitment to high standards of enforcement and customer service
• Flexible approach to working hours to cover the rota between 07:00 and 23:59

What’s offered

• Enhanced benefits under the new Pay and Reward package
• Defined pay band with clear progression
• Training as required for the role