Civil Enforcement Officer

Peterborough City Council; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

Sick pay

Local government pension scheme

Employee Benefits Platform discounts

Cycle to Work

Home & Electronics schemes

Buy up to 10 days additional annual-le

car lease scheme

Flexible bank holidays

Contributions to pension via AVCs

Development opportunities including/ap

Paid volunteering hours

Equality, diversity and inclusion net

Employee Recognition Awards

Job summary

Peterborough City Council is seeking a reliable Civil Enforcement Officer to join our Parking Services team on a five-month fixed-term contract, with the potential to become permanent. You will patrol streets and car parks, enforcing parking rules and engaging positively with the public to keep traffic flowing safely.

This role is outdoors in all weather, requires teamwork and flexibility with evenings and weekends.

Qualifications

• Motivated
• Customer focused
• Comfortable working outdoors
• Willing to work evenings and weekends

Responsibilities

• Patrol designated areas and enforce parking regulations under national and local policies
• Issue Penalty Charge Notices and record evidence of contraventions
• Assist customers in car parks and support multi-agency operations
• Report defects or issues within the Parking Services team
• Work outdoors in all weather, with shift pattern including evenings and weekends

Job description

We are looking for a reliable, professional, and approachable Civil Enforcement Officer to join our Parking Services team on a five-month fixed-term contract, with the potential for the role to become permanent. This role is essential to ensuring the smooth operation of parking across the city, supporting safe, fair and compliant use of our roads and car parks. As a Civil Enforcement Officer, you will play a key frontline role, patrolling designated areas, engaging positively with the public and other stakeholders, as well as enforcing parking regulations in accordance with national legislation and local policies. You will help maintain the free flow of traffic, improve road safety, and support the effective management of parking spaces across Peterborough.

This role will require you to work outdoors in all weather conditions. You will work both independently and as part of a supportive team, using mobile technology to monitor parking activity, issue Penalty Charge Notices (PCNs), record evidence, and report defects or issues within the service area. This role also includes assisting customers in our car parks, supporting multi-agency operations, and contributing to wider enforcement and regulatory initiatives.

You will report to a Civil Enforcement Specialist - Supervisor working as part of a 20 officer team. The Parking Services team cover all duties related to parking, such as permits, bay suspensions, disabled badges, issuing of Penalty Charge Notices, patrolling and management of on and off street locations, reviewing moving traffic contravention footage, appeals and other duties.

Are you:

• Motivated?
• Customer Focused?
• Comfortable working outdoors?
• Willing to work a shift pattern including evenings and weekends?

Full training on legislation, procedures, and equipment will be provided.

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme...

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards