Civil Enforcement Officer (Parking)

The Methodist Church in Britain; Gravesend; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23 days holiday

LGPS membership

Career development, training & e‑learn

Eye care vouchers

Occupational health service

24/7 employee assistance programme

Cycle to Work Scheme

Free parking

Salary sacrifice: Octopus EV

Job summary

Gravesham Borough Council is seeking a dedicated parking enforcement officer to patrol on street and in car parks, on foot and by vehicle, across the borough. This permanent, full-time role operates on a seven-day rota, with a 37-hour week, requiring a full UK driving licence and DBS clearance.

The role involves enforcing restrictions, issuing penalty charge notices, assisting residents with enquiries, and reporting street issues to the appropriate departments.

Qualifications

• Good literacy and numeracy skills.
• Good communication skills.
• Ability to deal calmly and professionally with difficult situations.
• Understanding of the importance of good customer service.

Responsibilities

• Enforce parking restrictions on street and in car parks, on foot and by vehicle, across the borough
• Issue penalty charge notices to vehicles parked in contravention of restrictions in force
• Assist the public with council-related enquiries to a high standard of customer service
• Report street issues such as potholes, streetlights, abandoned cars, graffiti and rubbish to the relevant department or agency

Skills

Literacy & numeracy

Communication skills

Calm under pressure

Customer service mindset

Job description

This permanent post sits in Gravesham Borough Council's parking enforcement service, covering the whole borough. The officer patrols on street and in car parks, on foot and by vehicle, issuing penalty charge notices to vehicles breaking parking restrictions, and helps residents with council enquiries. It is a front-line role working a seven-day rota on a full-time 37-hour week. Applicants need a full UK driving licence and full DBS clearance.

What the job involves

• Enforce parking restrictions on street and in car parks, on foot and by vehicle, across the borough
• Issue penalty charge notices to vehicles parked in contravention of restrictions in force
• Assist the public with council-related enquiries to a high standard of customer service
• Report street issues such as potholes, streetlights, abandoned cars, graffiti and rubbish to the relevant department or agency

Skills & knowledge

• Good literacy and numeracy skills
• Good communication skills
• Ability to deal calmly and professionally with difficult situations
• Understanding of the importance of good customer service

Checks & eligibility

• Full DBS clearance
• Full UK driving licence

Other

• Ability to work a seven-day shift pattern

Nice to have

• Parking enforcement experience
• Basic knowledge of the Highway Code and Traffic Management Act 2004
• Experience of working in a public-facing role
• Ability to work well as part of a team
• Familiarity with the local area

What’s offered

• Minimum 23 days' holiday plus paid bank holidays
• Local Government Pension Scheme membership
• Career development, training opportunities and e-learning access
• Eye care vouchers and VDU glasses
• External occupational health service and 24/7 employee assistance programme
• Cycle to Work Scheme
• Free parking
• Octopus Electric Vehicles salary sacrifice scheme