Park Operations Leader: Elevate Guest Experience & Growth

Sun Communities; Tendring; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Life Insurance

Eye test voucher

Employee Assistance Programme

Job summary

Park Holidays UK is seeking a dynamic General Manager to oversee all day-to-day operations of a holiday park in a fast-paced, seasonal environment. You will lead a diverse team, ensure top-quality customer service, and drive financial growth, profitability, and guest satisfaction.

The role requires strong leadership, extensive hospitality experience, and a focus on safety, compliance, and staff development. DBS checks apply; weekend and holiday work are expected.

Qualifications

• Proven experience in a similar managerial role, preferably within the hospitality, leisure, or holiday park industry.
• Strong leadership skills, with a proven track record in managing and developing teams.
• Excellent customer service skills, with a commitment to ensuring guest satisfaction.
• Previous experience in holiday parks is highly advantageous, along with knowledge of relevant industry trends and regulations.
• Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
• Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
• Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
• Adaptable to the seasonal nature of the business, with availability to work weekends and holidays.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check

Responsibilities

• Oversee park operations including accommodation, facilities, and grounds.
• Ensure guests receive high service standards and drive repeat business.
• Recruit, train, and develop park staff.
• Drive occupancy, revenue, and profitability.
• Manage the park budget and resources.
• Address facility or guest issues promptly.
• Ensure compliance with industry regulations.
• Plan workloads to meet annual park targets.
• Track KPIs to improve park performance.
• Resolve equipment or facility disruptions.
• Communicate clearly with team and customers.
• Build high-performance teams through leadership.
• Foster learning and development culture.

Skills

Leadership

Customer service

Stakeholder relationships

IT skills

Weekend availability

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Park Holidays UK is seeking a dynamic General Manager to oversee all day-to-day operations of a holiday park in a fast-paced, seasonal environment. You will lead a diverse team, ensure top-quality customer service, and drive financial growth, profitability, and guest satisfaction.

The role requires strong leadership, extensive hospitality experience, and a focus on safety, compliance, and staff development. DBS checks apply; weekend and holiday work are expected.