General Manager (PHGM)

Woodlake Trails; Tendring; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Life Insurance

Eye test voucher

Employee Assistance Programme

Job summary

Park Holidays UK is seeking a dynamic General Manager to oversee all day-to-day operations of a holiday park in a fast-paced, seasonal environment. You will lead a diverse team, ensure top-quality customer service, and drive financial growth, profitability, and guest satisfaction.

The role requires strong leadership, extensive hospitality experience, and a focus on safety, compliance, and staff development. DBS checks apply; weekend and holiday work are expected.

Qualifications

• Proven experience in a similar managerial role, preferably within the hospitality, leisure, or holiday park industry.
• Strong leadership skills, with a proven track record in managing and developing teams.
• Excellent customer service skills, with a commitment to ensuring guest satisfaction.
• Previous experience in holiday parks is highly advantageous, along with knowledge of relevant industry trends and regulations.
• Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
• Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
• Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
• Adaptable to the seasonal nature of the business, with availability to work weekends and holidays.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check

Responsibilities

• Oversee park operations including accommodation, facilities, and grounds.
• Ensure guests receive high service standards and drive repeat business.
• Recruit, train, and develop park staff.
• Drive occupancy, revenue, and profitability.
• Manage the park budget and resources.
• Address facility or guest issues promptly.
• Ensure compliance with industry regulations.
• Plan workloads to meet annual park targets.
• Track KPIs to improve park performance.
• Resolve equipment or facility disruptions.
• Communicate clearly with team and customers.
• Build high-performance teams through leadership.
• Foster learning and development culture.

Skills

Leadership

Customer service

Stakeholder relationships

IT skills

Weekend availability

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Compensation: £60,000 pa
Weekly Hours: 43

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

We are seeking a dynamic and experienced General Manager to oversee the day-to-day operations of our holiday park. In this pivotal role, you will lead a diverse team, ensure high standards of customer service, and focus on driving financial growth. If you are passionate about hospitality and thrive in a fast-paced, seasonal environment, this is the perfect opportunity to showcase your leadership and operational expertise.

Job Duties

• Oversee all aspects of the park's operation, including accommodation, facilities, and grounds, ensuring smooth daily running and adherence to safety and quality standards.
• Ensure guests receive a high standard of service, promoting repeat business and positive reviews.
• Recruit, train, and develop park staff, creating a motivated and high-performing team culture.
• Develop and execute strategies to drive park occupancy, boost revenue, and maximise profitability.
• Monitor and manage the park's budget, ensuring financial goals are met, and optimising resources for operational efficiency.
• Address any issues related to park facilities or guest experience, working quickly to resolve problems and maintain standards.
• Stay up to date with industry regulations and legal requirements to ensure the park is fully compliant.
• Plan and prioritise work for individual team members or departments to meet annual park targets, maximising the efficient use of resources.
• Track and apply key performance indicators (KPIs) to monitor and improve park performance.
• Investigate and resolve operational issues such as equipment breakdowns or facility disruptions, ensuring swift and safe solutions.
• Tailor communication to suit the target audience, ensuring clarity in one-on-one and team discussions.
• Build high-performance teams through clear communication and strong leadership, promoting collaboration and shared goals.
• Foster a learning and development culture, encouraging team growth and professional development.

Requirements

• Proven experience in a similar managerial role, preferably within the hospitality, leisure, or holiday park industry.
• Strong leadership skills, with a proven track record in managing and developing teams.
• Excellent customer service skills, with a commitment to ensuring guest satisfaction.
• Previous experience in holiday parks is highly advantageous, along with knowledge of relevant industry trends and regulations.
• Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
• Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
• Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
• Adaptable to the seasonal nature of the business, with availability to work weekends and holidays.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.