Parcel Delivery Support & Resolution Specialist

Dpdgroup; Wolverhampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4 x salary on join

Free onsite car parking

Health Kiosks at locations

Discounted shopping for retailers

Milestone days off

Eye tests and glasses support

Job summary

DPDgroup in Wolverhampton, UK is seeking a customer service advisor to assist both internal and external customers with parcel collection or delivery. You will work with Drivers, Shift Managers and Operations Managers to identify issues, take ownership and resolve problems, including POD requests and missing parcels investigations.

The role requires strong communication skills, a confident telephone manner, and a willingness to go the extra mile to exceed customer expectations.

Qualifications

• Experience of working in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner and the ability to build quick rapport with customers.
• Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations.

Responsibilities

• Answer queries related to delivery status and providing Proof of Delivery (POD).
• Carry out thorough investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Skills

Customer service

Communication

Telephone manner

Microsoft Office

Job description

DPDgroup in Wolverhampton, UK is seeking a customer service advisor to assist both internal and external customers with parcel collection or delivery. You will work with Drivers, Shift Managers and Operations Managers to identify issues, take ownership and resolve problems, including POD requests and missing parcels investigations.

The role requires strong communication skills, a confident telephone manner, and a willingness to go the extra mile to exceed customer expectations.