Panel Service Executive

GBR - Kantar Media Audiences Limited; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Fifty5Blue in London is recruiting a Customer Service Executive to be a key contact for panel members, ensuring a positive experience while supporting Origin and Screenwise projects. You will coordinate appointments, resolve queries, and help collect high-quality data from participating households.

Working with technicians and colleagues across the business, you’ll record information accurately, perform remote checks during visits, and contribute to continuous improvement of the panel member

Qualifications

• Strong verbal and written communication skills.
• A friendly, professional and confident telephone manner.
• A positive attitude and willingness to learn, taking ownership of continuous self-development.
• Good attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple tasks.
• A proactive approach to problem-solving.
• The ability to work both independently and as part of a team.
• Confidence working in a fast-paced environment and meeting deadlines.

Responsibilities

• Speak with panel members by phone to arrange installation and service appointments.
• Respond to incoming enquiries and accurately record information in our systems.
• Contact panel members to help resolve technical issues with equipment or follow up on participation requirements tasks.
• Support technicians during visits by carrying out remote checks and testing activities.
• Update internal databases with information from technicians and panel members.
• Identify ways to support continuous improvement and the overall panel member experience.
• Support project activities and team initiatives as required.
• Carry out data validation checks to ensure information is accurate and complete.
• Work with the wider team to meet service targets and project deadlines.
• Think about how your work contributes to the panel member experience and the wider project.

Skills

Phone communication

Verbal communication

Written communication

Attention to detail

Organisational skills

Problem solving

Teamwork

Time management

Job description

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands. Job Details Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries. We bring clarity to complexity. Our independent, hybrid cross-media audience measurement combines trusted audience panels with large-scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively. With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market.

Job Title: Panel Service Executive (Customer Service) Location: Hanger Lane, London, United Kingdom Employment Type: Permanent Department: Panel Services #LI-Hybrid #LI-DM1 * This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.

About the Role As a Customer Service Executive, you'll be one of the main points of contact for our panel members. You'll help ensure they have a positive experience while supporting the successful delivery of our Origin and Screenwise projects. Working closely with technicians and colleagues across the business, you'll coordinate appointments, resolve queries, maintain accurate records, and help ensure high-quality data is collected from participating households. No two days are exactly the same, making this a great opportunity for someone who enjoys working with people, solving problems, and being part of a collaborative team.

What You'll Be Doing

• Speaking with panel members by phone to arrange installation and service appointments.
• Responding to incoming enquiries and accurately recording information in our systems.
• Contacting panel members to help resolve technical issues with our equipment or follow up on participation requirements tasks.
• Supporting technicians during visits by carrying out remote checks and testing activities.
• Updating internal databases with information from technicians and panel members.
• Working with colleagues to identify ways to support continuous improvement, and the overall panel member experience.
• Supporting project activities and team initiatives as required.
• Carrying out data validation checks to ensure information is accurate and complete.
• Working with the wider team to meet service targets and project deadlines.
• Thinking beyond individual tasks to understand how your work contributes to both the panel member experience and the success of the wider project.

What We're Looking For

• Strong verbal and written communication skills.
• A friendly, professional and confident telephone manner.
• A positive attitude and willingness to learn, taking ownership of continuous self-development.
• Good attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple tasks.
• A proactive approach to problem-solving.
• The ability to work both independently and as part of a team.
• Confidence working in a fast-paced environment and meeting deadlines.

What You'll Gain

• Gain valuable experience in a global organisation.
• Be part of an innovative project helping to shape the future of media measurement.
• Develop highly transferable skills in customer service, stakeholder management, project coordination and data quality.
• Work with supportive colleagues who will help you learn and grow.
• Access career development opportunities within a leading international business.
• Join an inclusive workplace where everyone is encouraged to contribute, develop and succeed.

Our offer Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth. Want to have a real-world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world. When you join us, you'll gain the benefit of our global reach, advanced technical innovation and deep expertise. We'll support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals.

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'll love to receive your application and talk to you about this job or others at Fifty5Blue.

Privacy and Legal Statement PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Fifty5Blue. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities at Fifty5Blue. For full details of our privacy policy please visit https://www.fifty5blue.com/privacy-policies/fifty5blue-privacy-notice-for-candidates

Country United Kingdom