Hybrid Panel Services Coordinator - Customer Experience

GBR - Kantar Media Audiences Limited; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Fifty5Blue in London is recruiting a Customer Service Executive to be a key contact for panel members, ensuring a positive experience while supporting Origin and Screenwise projects. You will coordinate appointments, resolve queries, and help collect high-quality data from participating households.

Working with technicians and colleagues across the business, you’ll record information accurately, perform remote checks during visits, and contribute to continuous improvement of the panel member

Qualifications

• Strong verbal and written communication skills.
• A friendly, professional and confident telephone manner.
• A positive attitude and willingness to learn, taking ownership of continuous self-development.
• Good attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple tasks.
• A proactive approach to problem-solving.
• The ability to work both independently and as part of a team.
• Confidence working in a fast-paced environment and meeting deadlines.

Responsibilities

• Speak with panel members by phone to arrange installation and service appointments.
• Respond to incoming enquiries and accurately record information in our systems.
• Contact panel members to help resolve technical issues with equipment or follow up on participation requirements tasks.
• Support technicians during visits by carrying out remote checks and testing activities.
• Update internal databases with information from technicians and panel members.
• Identify ways to support continuous improvement and the overall panel member experience.
• Support project activities and team initiatives as required.
• Carry out data validation checks to ensure information is accurate and complete.
• Work with the wider team to meet service targets and project deadlines.
• Think about how your work contributes to the panel member experience and the wider project.

Skills

Phone communication

Verbal communication

Written communication

Attention to detail

Organisational skills

Problem solving

Teamwork

Time management

Job description

Fifty5Blue in London is recruiting a Customer Service Executive to be a key contact for panel members, ensuring a positive experience while supporting Origin and Screenwise projects. You will coordinate appointments, resolve queries, and help collect high-quality data from participating households.

Working with technicians and colleagues across the business, you’ll record information accurately, perform remote checks during visits, and contribute to continuous improvement of the panel member