Research and Client Executive

Fifty5Blue; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Fifty5Blue is seeking a Research & Client Executive for our London office. The role is hybrid, with a minimum two days in the office, and involves working on Barb, the UK’s trusted TV and video audience data service.

You will respond to client questions, investigate data issues, and collaborate with internal experts to deliver timely, high-quality data insights. This is ideal for early-career professionals aiming to grow in TV, streaming and data-driven media.

Qualifications

• Strong communication and confidence when interacting with clients.
• Interest in TV, streaming, video and data-driven media.
• Logical, curious mindset with comfort handling numbers or data.
• Excellent organisation and time management.
• Willingness to learn and take ownership of queries.

Responsibilities

• Answer client queries about audience data and programme log submissions.
• Investigate data issues and work through solutions with internal experts.
• Communicate data issues and delays clearly to clients.
• Track multiple queries and ensure timely resolutions.
• Help maintain high standards of data quality and client service.
• Build relationships with broadcasters and industry stakeholders.
• Support the Client Service Manager with panel engagement activities.

Skills

Strong communication

Client-facing

Interest in TV/media

Data-minded

Organised

Job description

Job Details

Job Title: Research & Client Executive

Location: Hanger Lane, London, United Kingdom

Employment Type: Fixed Term Contract (1 year)

Department: Barb Services #LI-Hybrid #LI-DM1

* This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.

Overview

We are looking for a curious, organised and client-focused Research & Client Executive to join our team working on Barb, the UK’s gold-standard TV and video audience measurement service, delivered by Fifty5Blue. Barb provides the industry with trusted audience data covering broadcast TV, subscription video on demand, broadcaster video on demand and video-sharing platforms, based on a nationally representative panel of 7,000 households. It is one of the most advanced audience measurement services in the world and sits at the heart of decision-making for broadcasters, advertisers and media owners. This role offers strong development opportunities and is well suited to people at the early stages of their career, or looking to build experience in TV, streaming, video and data-driven media.

Key Responsibilities

• Respond to client queries about audience data and programme log submissions


• Investigate data queries, identify potential issues and work through solutions


• Liaise with internal subject matter experts when needed


• Clearly communicate data issues, changes and delays to clients


• Track and manage multiple queries simultaneously, ensuring timely resolution


• Help maintain high standards of data quality and client service


• Build strong working relationships with broadcasters and industry stakeholders


• Support the Client Service Manager with panel engagement activities


• You will be supported by experienced colleagues but encouraged to develop the ability to investigate and resolve queries independently over time.

Required Skills & Experience

• Strong communication skills and confidence working with clients


• An interest in TV, streaming, video and digital media


• A logical, curious mindset and comfort working with numbers or data


• Excellent organisation and time management skills


• A willingness to learn and take ownership of queries


• The ability to remain calm and professional under time pressure


• An understanding of audience measurement, research methods or media data would be beneficial, but is not essential.

Our offer

• Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth.


• Want to have a real-world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world.


• When you join us, you’ll gain the benefit of our global reach, advanced technical innovation and deep expertise.


• We’ll support you with training and career development opportunities.


• Become part of a community of passionate, dedicated professionals.

Why join Fifty5Blue

We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Fifty5Blue. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities at Fifty5Blue. For full details of our privacy policy please visit https://www.fifty5blue.com/privacy-policies/fifty5blue-privacy-notice-for-candidates

Country United Kingdom