Panel Services Specialist - Customer Support (Hybrid)

Fifty5Blue; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Fifty5Blue in London is seeking a Customer Service Executive to be a key contact for panel members, coordinating appointments, answering queries and ensuring high-quality data delivery for Origin and Screenwise projects.

You will work closely with technicians and colleagues, handling enquiries, updating records and supporting continuous improvement while contributing to a positive member experience and project success.

Qualifications

• Strong verbal and written communication skills.
• A friendly, professional and confident telephone manner.
• A positive attitude and willingness to learn, taking ownership of continuous self-development.
• Good attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple tasks.
• A proactive approach to problem-solving.
• The ability to work both independently and as part of a team.
• Confidence working in a fast-paced environment and meeting deadlines.

Responsibilities

• Speaking with panel members by phone to arrange installation and service appointments.
• Responding to incoming enquiries and accurately recording information in our systems.
• Contacting panel members to help resolve technical issues with our equipment or follow up on participation requirements tasks.
• Supporting technicians during visits by carrying out remote checks and testing activities.
• Updating internal databases with information from technicians and panel members.
• Working with colleagues to identify ways to support continuous improvement, and the overall panel member experience.
• Supporting project activities and team initiatives as required.
• Carrying out data validation checks to ensure information is accurate and complete.
• Working with the wider team to meet service targets and project deadlines.
• Thinking beyond individual tasks to understand how your work contributes to both the panel member experience and the success of the wider project.

Job description

Fifty5Blue in London is seeking a Customer Service Executive to be a key contact for panel members, coordinating appointments, answering queries and ensuring high-quality data delivery for Origin and Screenwise projects.

You will work closely with technicians and colleagues, handling enquiries, updating records and supporting continuous improvement while contributing to a positive member experience and project success.