Outpatient Receptionist

James Paget University Hospitals NHS Foundation Trust; Gorleston-on-Sea; On-site; GBP 9,000 - 13,000; Part time

Job summary

James Paget University Hospitals NHS Foundation Trust is seeking a part-time Receptionist for 19 hours per week, covering a maternity post in the Medicine Outpatients team. The role, predominantly Wednesday to Friday, requires providing a full reception service for outpatient clinics and ensuring patient information is processed in line with Trust guidelines.

The successful candidate will deliver high standards of customer care to patients, visitors and other service users, adhere to

Qualifications

• Experience in NHS or healthcare reception is preferred.
• Proficient in data entry and clinic systems.
• Comfortable communicating with patients and carers.

Responsibilities

• Maintain accurate patient demographics in the Trust PAS system.
• Support staff to meet accessible information standards for patients with communication difficulties.
• Ensure patients' arrival and departure times are electronically captured.
• Distribute, collate and input clinic outcomes.
• Book future appointments and record non-attendances.

Skills

Receptionist experience

Customer service

Administrative skills

Job description

A position has arisen within the Medicine Outpatients team for a Receptionist to cover a 12 month maternity post. The role will be for 19 hours per week predominately Wednesday-Friday, however hours may vary subject to service demand. The successfully candidate must be willing to be flexible to support annual leave across the team when needed. The role is to provide a full reception service to outpatient clinics ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines. The candidate will offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values and Behaviours. As a Receptionist you will provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust's Values and Behaviours. You will provide a full reception service to the outpatient clinic including, but not limited to:

• Maintaining accurate information and patient demographics within Trust PAS system.
• Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.
• Ensuring patients' arrival and departure times are electronically captured.
• Distribution, collation and inputting of clinic outcomes.
• Book future appointments and recording of non-attendances.

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.