Internal Sales Coordinator

MacFarlane Group; Gloucester; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Health & dental plan

Training & development

Eye tests & glasses

Mobile discount

Job summary

Macfarlane Group in Gloucester is hiring an Internal Sales Coordinator to support our sales team. You will be the first point of contact for customer accounts, manage enquiries, process orders and help revive lapsed accounts.

The role offers a basic salary of £27,000-£30,000 with bonuses/OTE, flexible benefits and up to 27 days holiday plus bank holidays. You will use MS Dynamics and MS Office to track leads, coordinate with purchasing and logistics, and ensure timely order fulfilment.

Qualifications

• Minimum of 12 months' experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Responsibilities

• Support sales growth by managing order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

Skills

Sales coordination

Customer service

Communication

Organisation

Tools

MS Dynamics

Microsoft Office

Job description

£27,000 to £30,000 per year, Basic salary plus bonus/OTE & company benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

28/11/2026

About this job

Internal Sales Coordinator

• Waterwells Business Park, Quedgeley, Gloucester Join a market leader and support our dynamic sales team
• Salary: £27,000-£30,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Sector: Packaging Distribution Unpack a rewarding sales career with Macfarlane Packaging At Macfarlane Packaging, we're in the business of protecting what matters
• our people, our customers, and the planet.

We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming.

With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment.

If you're eager to support a top-performing team and develop your skills in sales administration, read on… Your Role: Internal Sales Coordinator As a Internal Sales Coordinator, you'll play a pivotal role in underpinning our sales success.

You'll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service.

Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts.

Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You'll Be Doing

Supporting sales growth by managing and streamlining order progression and customer communications.

Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.

Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.

Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.

Handling customer enquiries and processing orders with precision to maintain service excellence.

What We're Looking For You'll be an organized and proactive professional with a knack for sales support.

We're looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch.

Specifically, we'd love to see:

Minimum of 12 months' experience in a sales coordination, administration, or support role.

Proven track record in handling customer enquiries and outbound calls in a phone-based environment.

Excellent communication and relationship-building skills with a friendly, professional manner.

Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.

Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).

Familiarity with the packaging or distribution sector is a plus.

What You Will Get We provide a competitive basic salary alongside a rewarding incentive scheme designed to recognise and incentivise success.

Our flexible benefits package includes: - 25 days annual leave (rising to 27 with service) plus all public/bank holidays

• Contributory pension scheme
• Employee assistance programme to support wellbeing
• Extensive training and development opportunities
• Simply Health/Dental plan options
• Enhanced HR policies and long service awards
• Charitable giving options
• Financial support with eye tests and glasses (DSE users)
• EE mobile discount scheme Shape Your Future with Us At Macfarlane Group, your potential is limitless.

We empower our people with structured career pathways and continuous training, so whether you're expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

We welcome and encourage applications from people of all background sirrespectiveofyourage,gender,disability,race,nationality,ethnicity,genderidentity,religion,orsexualorientation.Shouldyourequireanyspecificsupportoradjustmentsduringtherecruitmentprocess, pleaseemailourrecruitmentteamdirectly.