Oxford Banking Customer Advisor

Metro Bank (UK); Oxford; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Zusammenfassung

Metro Bank Oxford is seeking a Customer Service Representative to build trusted relationships with customers in-store, helping them make confident financial choices and find the right banking solutions. You’ll welcome customers, understand needs and provide personalised guidance with strong training support.

This full-time role (37.5 hours across 5 days) offers development, teamwork and opportunities to progress in retail banking, under a supportive, community-focused employer.

Qualifikationen

• Experience in a customer-facing environment where service experience was priority.
• Ability to communicate clearly and listen attentively to customers.
• A proactive and solution-focused mindset.
• Comfort with using technology and digital tools to support customers.

Aufgaben

• Building meaningful relationships with customers through engaging conversations.
• Understanding customers’ needs to provide personalised support and solutions.
• Delivering exceptional experiences that build trust and long-term relationships.
• Taking ownership of customer queries from first contact through to resolution.

Kenntnisse

Customer service

Communication

Active listening

Relationship building

Problem solving

Tech savvy

Tools

CRM systems

Jobbeschreibung

Metro Bank Oxford is seeking a Customer Service Representative to build trusted relationships with customers in-store, helping them make confident financial choices and find the right banking solutions. You’ll welcome customers, understand needs and provide personalised guidance with strong training support.

This full-time role (37.5 hours across 5 days) offers development, teamwork and opportunities to progress in retail banking, under a supportive, community-focused employer.