Banking Customer Advisor (Southall) - 12-Month Fixed Team

Metro Bank (UK); Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank Southall is seeking a Banking Representative to join a Retail & Business Banking team. This full-time role (37.5 hours across 5 days) involves welcoming customers, understanding their needs and providing personalised banking guidance.

No prior banking experience is required, with comprehensive training and opportunities to grow within the store. You will work Monday–Saturday in a busy store, with flexible scheduling and a focus on delivering trustworthy customer service and support to

Qualifications

• Experience in a customer-facing environment where service experience was priority.
• Strong communication and listening skills with ability to build rapport quickly.

Responsibilities

• Build meaningful relationships with customers through engaging conversations.
• Understand customers’ needs to provide personalised support and solutions.
• Deliver exceptional experiences that build trust and loyalty.
• Identify opportunities to deepen customer relationships and support business growth.
• Take ownership of customer queries from first contact through resolution.
• Support customers in vulnerable circumstances with empathy and care.
• Collaborate with colleagues to contribute to store performance and customer advocacy.
• Continuously develop knowledge and confidence to become a trusted banking professional.

Skills

Customer service

Communication skills

Building relationships

Problem solving

Job description

Metro Bank Southall is seeking a Banking Representative to join a Retail & Business Banking team. This full-time role (37.5 hours across 5 days) involves welcoming customers, understanding their needs and providing personalised banking guidance.

No prior banking experience is required, with comprehensive training and opportunities to grow within the store. You will work Monday–Saturday in a busy store, with flexible scheduling and a focus on delivering trustworthy customer service and support to