Banking Customer Advisor — Build Trust & Growth

Metro Bank (UK); Swindon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank Swindon is hiring a Banking Representative to join our Retail & Business Banking team. You’ll build trusted relationships with customers through meaningful conversations, understand needs, and guide them to the right products and services.

This full-time, 37.5-hour per week role offers comprehensive training, ongoing development, and a supportive, inclusive environment. No previous banking experience required—just a passion for helping people and a willingness to learn.

Qualifications

• Experience in a customer-facing environment where service is priority.
• Strong communication and listening skills.
• Proactive and solution-focused mindset.

Responsibilities

• Build meaningful relationships with customers through conversations.
• Understand needs to provide personalised support and solutions.
• Deliver exceptional experiences that build trust and loyalty.
• Identify opportunities to deepen customer relationships.
• Own customer queries from first contact through resolution.
• Support customers in vulnerable circumstances with empathy.
• Collaborate with colleagues to support store performance and growth.
• Continuously develop knowledge and confidence to become a trusted banking professional.

Skills

Customer service

Communication

Empathy

Digital tools

Problem solving

Job description

Metro Bank Swindon is hiring a Banking Representative to join our Retail & Business Banking team. You’ll build trusted relationships with customers through meaningful conversations, understand needs, and guide them to the right products and services.

This full-time, 37.5-hour per week role offers comprehensive training, ongoing development, and a supportive, inclusive environment. No previous banking experience required—just a passion for helping people and a willingness to learn.