Banking Customer Experience Advisor

Metro Bank (UK); Newbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank in Newbury is seeking a Banking Representative to support customers in-store, help them make confident financial decisions and build trusted relationships.

You will welcome customers, understand their needs, and connect them with the right products and services while delivering a high standard of service in a friendly, human environment. Full-time, 37.5 hours, Monday to Friday, with potential Saturday work in a store open location.

Qualifications

• Experience in a customer-facing environment where service is priority.
• Natural curiosity and confidence to engage customers.
• Strong communication and listening skills to build rapport.
• Proactive and solution-focused mindset.
• Ability to identify opportunities while always doing what's right for the customer.
• Personal ownership and accountability for delivering great customer and business outcomes.
• Confidence using technology and digital tools to support customers effectively.
• Empathy, resilience and professionalism in diverse customer situations.
• Ambition to learn, grow and build a long-term banking career.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Responsibilities

• Building meaningful relationships with customers through engaging and insightful conversations.
• Understanding customers’ needs, ambitions and circumstances to provide personalised support, guidance and solutions that build confidence in their financial decisions.
• Delivering exceptional experiences that build trust, loyalty and long-term customer relationships.
• Creating opportunities to deepen customer relationships by identifying ways Metro Bank can support them now and in the future.
• Taking ownership of customer queries and concerns, ensuring customers receive the right support from first contact through to resolution.
• Supporting customers in vulnerable circumstances with empathy, care and understanding.
• Working collaboratively with colleagues to contribute to store performance, customer advocacy and business growth.
• Continuously developing your knowledge, expertise and confidence to become a trusted banking professional.

Skills

Customer service

Relationship building

Communication

Active listening

Problem solving

Tech-savvy

Empathy

Ownership

Learning mindset

Job description

Metro Bank in Newbury is seeking a Banking Representative to support customers in-store, help them make confident financial decisions and build trusted relationships.

You will welcome customers, understand their needs, and connect them with the right products and services while delivering a high standard of service in a friendly, human environment. Full-time, 37.5 hours, Monday to Friday, with potential Saturday work in a store open location.