Customer-Centric Banking Advisor (Full-Time, Weekdays)

Metro Bank Plc; Oxford; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank plc is recruiting a full-time Customer Service Representative at the Oxford store. You will help customers make confident financial decisions, delivering personalised support and solutions that meet their needs.

This role emphasizes relationship-building, exceptional service and ongoing learning in a friendly banking environment. No prior banking experience is required, and we will provide the knowledge, skills and support to build a successful career in banking.

Qualifications

• Experience in a customer-facing environment where service experience was priority.
• Natural curiosity and confidence to engage customers in meaningful conversations.
• Strong communication and listening skills, with the ability to build rapport quickly.
• Proactive and solution-focused mindset.
• Ownership and accountability for delivering great customer and business outcomes.
• Confidence using technology and digital tools to support customers.
• Empathy, resilience and professionalism in varied situations.
• Ambition to learn, grow and build a long-term career.
• Understand the risks associated with your job and what that means for you and all stakeholders

Responsibilities

• Building meaningful relationships with customers through engaging and insightful conversations.
• Understanding customers’ needs, ambitions and circumstances to provide personalised support, guidance and solutions that build confidence in their financial decisions.
• Delivering exceptional experiences that build trust, loyalty and long-term customer relationships.
• Creating opportunities to deepen customer relationships by identifying ways Metro Bank can support them now and in the future.
• Taking ownership of customer queries and concerns, ensuring customers receive the right support from first contact through to resolution.
• Supporting customers in vulnerable circumstances with empathy, care and understanding.
• Working collaboratively with colleagues to contribute to store performance, customer advocacy and business growth.
• Continuously developing your knowledge, expertise and confidence to become a trusted banking professional.

Skills

Customer service

Communication skills

Active listening

Relationship building

Problem solving

Empathy

Tech literacy

Job description

Metro Bank plc is recruiting a full-time Customer Service Representative at the Oxford store. You will help customers make confident financial decisions, delivering personalised support and solutions that meet their needs.

This role emphasizes relationship-building, exceptional service and ongoing learning in a friendly banking environment. No prior banking experience is required, and we will provide the knowledge, skills and support to build a successful career in banking.