Branch Banking Assistant - Customer Care & Guidance

Nationwide Group; Oxford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhub access

Up to 2 days volunteering

Ongoing training and development

Annual performance related bonus

Private medical insurance

Strong pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is seeking a Customer Representative to join our Oxford area branches. You’ll help customers in person, over the phone and online, handling transactions, answering queries and guiding customers to the right banking services and digital tools.

No two days are the same, and you’ll adapt to meet diverse needs with care and integrity. Join a branch that keeps high streets open and puts customers first.

Qualifications

• Experience in customer service is beneficial.
• No banking experience required, but enthusiasm for helping customers will help you thrive.
• Willingness to work in a branch environment with some Saturday shifts.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Follow processes, spot potential issues, and escalate concerns to protect customers and Nationwide.
• Contribute to keeping face-to-face banking meaningful and accessible on the high street, ensuring customers feel supported and confident.

Job description

Nationwide is seeking a Customer Representative to join our Oxford area branches. You’ll help customers in person, over the phone and online, handling transactions, answering queries and guiding customers to the right banking services and digital tools.

No two days are the same, and you’ll adapt to meet diverse needs with care and integrity. Join a branch that keeps high streets open and puts customers first.