Banking Customer Advisor – Build Trusted Relationships

Metro Bank Plc; Swindon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Benefits package

Job summary

Metro Bank Swindon is seeking a Customer Service Representative to help customers make confident financial decisions and build lasting relationships. No prior banking experience required; we provide the knowledge, training and support for a successful banking career.

This full-time role is 37.5 hours per week, with typical shifts 8:45am–5:15pm or 9:00am–5:30pm across Monday to Friday. You will greet customers, understand their needs and resolve queries with empathy, contributing to store

Qualifications

• Experience in a customer-facing environment.
• Strong communication and listening skills.
• Natural curiosity and confidence to engage customers.
• Proactive and solution-focused mindset.

Responsibilities

• Build meaningful relationships with customers through conversations.
• Understand customer needs to provide personalised support and guidance.
• Deliver exceptional experiences to build trust and loyalty.
• Take ownership of queries to ensure first-contact resolution.
• Support customers in vulnerable circumstances with empathy.
• Contribute to store performance and growth with teammates.

Skills

Customer service

Communication skills

Problem solving

Relationship building

Job description

Metro Bank Swindon is seeking a Customer Service Representative to help customers make confident financial decisions and build lasting relationships. No prior banking experience required; we provide the knowledge, training and support for a successful banking career.

This full-time role is 37.5 hours per week, with typical shifts 8:45am–5:15pm or 9:00am–5:30pm across Monday to Friday. You will greet customers, understand their needs and resolve queries with empathy, contributing to store