Banking Customer Experience Specialist

Metro Bank Plc; Southall; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank Southall is recruiting a Customer Service Representative for full-time hours (37.5 per week) in a Monday–Saturday store. The role focuses on building trusted relationships, understanding customer needs and guiding them to the most suitable banking products and services.

You will engage with customers in store, handle queries with empathy and deliver exceptional service to help communities thrive. Training is provided to develop expertise and career progression.

Qualifications

• A passion for creating great customer experiences and building lasting relationships.
• Experience in a customer-facing environment where service was a priority.
• Natural curiosity and confidence to engage customers in meaningful conversations.
• Strong communication and listening skills with the ability to build rapport quickly.
• Proactive and solution-focused mindset.

Responsibilities

• Building meaningful relationships with customers through engaging conversations.
• Understanding customers’ needs to provide personalised support and solutions.
• Delivering exceptional experiences that build trust and loyalty.
• Creating opportunities to deepen customer relationships and support customers’ goals.
• Taking ownership of customer queries from first contact to resolution.
• Supporting customers in vulnerable circumstances with empathy and understanding.
• Collaborating with colleagues to contribute to store performance and growth.
• Continuously developing knowledge to become a trusted banking professional.

Skills

Customer service

People skills

Communication skills

Problem solving

Digital literacy

Job description

Metro Bank Southall is recruiting a Customer Service Representative for full-time hours (37.5 per week) in a Monday–Saturday store. The role focuses on building trusted relationships, understanding customer needs and guiding them to the most suitable banking products and services.

You will engage with customers in store, handle queries with empathy and deliver exceptional service to help communities thrive. Training is provided to develop expertise and career progression.