Customer Success Advocate — Holiday Lettings

Sykes Cottages; Weymouth; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous holiday allowance

Birthday day off

Pension scheme with employer contrib.

Health cash plan & life assurance

Training & development opportunities

Job summary

Dream Cottages, part of Sykes Holiday Cottages, is seeking a Customer Success Advisor in Weymouth to deliver exceptional service across all channels and own the customer journey from pre-booking to post-stay resolutions.

You will handle inquiries with a proactive, solutions-driven approach, build lasting relationships and contribute to a culture of continuous improvement while working 37.5 hours per week in a supportive, high-volume environment.

Qualifications

• Experience in a customer-facing role is required.
• Excellent written and verbal communication skills.
• Able to work across multiple contact channels.

Responsibilities

• Deliver outstanding customer service across phone, email, chat and digital channels.
• Support customers throughout their journey from pre-booking to post-stay resolutions.
• Resolve complaints and escalations promptly within SLAs.
• Proactively identify and resolve issues to deliver positive outcomes.
• Build strong customer relationships with a personalised, professional service.
• Maintain accurate customer files and records.
• Collaborate with Account Managers and Property Services to resolve issues.
• Participate in out-of-hours on-call rota when required.

Skills

Customer service

Conflict resolution

IT platforms

Written & verbal communication

Attention to detail

Time management

Problem solving

Organised

Coachability

Performance targets

Tools

CRM software

Job description

Dream Cottages, part of Sykes Holiday Cottages, is seeking a Customer Success Advisor in Weymouth to deliver exceptional service across all channels and own the customer journey from pre-booking to post-stay resolutions.

You will handle inquiries with a proactive, solutions-driven approach, build lasting relationships and contribute to a culture of continuous improvement while working 37.5 hours per week in a supportive, high-volume environment.