Overnight Operations Manager - Luxury Hotel

Haymarket Hotel - Management; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary meals on shift

Flexible scheduling without split ShF

Health cash plan

Discounted cinema tickets and gym

Season ticket loan

Training & development

Job summary

Firmdale Hotels is seeking a dedicated Night Manager for Haymarket Hotel in London. You will oversee overnight operations across departments, ensuring seamless service, safety, and audit processes while acting as the main liaison between guests and management.

The ideal candidate has 5-star hotel Night Manager or Head of Department experience, strong communication, leadership, and a proactive mindset to ensure first-time right service with exceptional guest care.

Qualifications

• Previous experience as a Night Manager or Head of Department in a 5-star hotel environment.
• Excellent communication skills, with the ability to interact effectively with guests and staff.
• Exceptional attention to detail, driven by a commitment to delivering high standards.
• Strong leadership and motivational abilities, capable of inspiring and guiding the team.
• Resilient and proactive, with a strong drive to get things right the first time.

Responsibilities

• Manage the hotel’s overnight activities, ensuring all departments operate seamlessly.
• Serve as the primary point of contact between guests, the General Manager, and the operational team.
• Continuously monitor and uphold our high service standards, ensuring every guest enjoys an exceptional experience.
• Ensure the safety and security of the hotel and its guests during the night.
• Conduct regular health and safety inspections to maintain compliance and safety standards.
• Respond promptly and effectively to any incidents or accidents involving guests or staff members.
• Deliver and sustain outstanding levels of customer service, addressing guest needs and concerns with professionalism.
• Provide operational support across all departments as needed, ensuring cohesive and efficient operations.
• Execute the night audit process and generate nightly reports for senior management review.

Skills

Night Manager experience

Leadership

Attention to detail

Communication skills

Resilience

Tools

Micros

Opera

Job description

Firmdale Hotels is seeking a dedicated Night Manager for Haymarket Hotel in London. You will oversee overnight operations across departments, ensuring seamless service, safety, and audit processes while acting as the main liaison between guests and management.

The ideal candidate has 5-star hotel Night Manager or Head of Department experience, strong communication, leadership, and a proactive mindset to ensure first-time right service with exceptional guest care.