Night Manager, Luxury Hotel Operations Lead

Firmdale Hotels; Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Health cash plan

Complimentary meals on shift

Discounted cinema tickets

Flexible scheduling

Season ticket loan

Training & development

Job summary

Firmdale Hotels’ Haymarket Hotel in London seeks a dedicated Night Manager to oversee overnight operations across Events, F&B, Front Office, Housekeeping, and the Kitchen. You will act as the main liaison between guests, the General Manager and the operations team, ensuring service excellence and safety throughout the night.

The role requires previous Night Manager experience in a 5-star setting, strong leadership, and superb communication skills.

Qualifications

• Previous experience as a Night Manager or Head of Department in a 5-star hotel.
• Excellent communication skills with guests and staff.
• Strong leadership and motivational abilities.
• Resilient and proactive with a drive to get things right first time.
• Familiarity with Micros and Opera systems is desirable.

Responsibilities

• Manage the hotel’s overnight activities across departments to ensure seamless operation.
• Serve as primary point of contact between guests, the General Manager, and the team.
• Monitor and uphold high service standards to deliver exceptional guest experiences.
• Ensure safety and security of the hotel and guests during the night.
• Conduct regular health and safety inspections to maintain compliance.
• Respond promptly to incidents involving guests or staff.
• Deliver outstanding customer service and address guest needs professionally.
• Provide operational support across all departments as needed.
• Execute the night audit process and generate nightly reports for senior management.

Skills

Night Manager exp

Leadership

Attention to detail

Communication skills

Resilience

Tools

Micros

Opera

Job description

Firmdale Hotels’ Haymarket Hotel in London seeks a dedicated Night Manager to oversee overnight operations across Events, F&B, Front Office, Housekeeping, and the Kitchen. You will act as the main liaison between guests, the General Manager and the operations team, ensuring service excellence and safety throughout the night.

The role requires previous Night Manager experience in a 5-star setting, strong leadership, and superb communication skills.