Night Manager

Firmdale Hotels PLC; Greater London; In loco; GBP 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Season ticket loan

Awards and events

Volunteer day

Descrizione del lavoro

Firmdale Hotels PLC is seeking a dedicated Night Manager for Haymarket Hotel in London. You will oversee overnight operations, coordinating Events, F&B, Front Office, Housekeeping, and Kitchen to ensure seamless service and safety.

The role requires strong leadership, excellent communication, and a meticulous attention to detail to deliver exceptional guest experiences.

Competenze

• Excellent communication with guests and team members.
• Strong leadership and motivational abilities.
• Attention to detail with a proactive approach.
• Experience as Night Manager or head of department in a 5-star hotel is preferred.

Mansioni

• Oversee overnight hotel operations across departments.
• Act as main point of contact between guests, GM, and operations team.
• Maintain high service standards and guest satisfaction.
• Ensure safety and security during night hours.
• Conduct health and safety inspections and address incidents.
• Lead night audit and generate nightly reports for management.

Conoscenze

Guest liaison

Communication

Leadership

Attention to detail

Night operation

Strumenti

Micros

Opera

Descrizione del lavoro

Firmdale Hotels is a collection of award-winning luxury hotels, renowned for their vibrant design, exceptional service, and welcoming atmosphere. With properties in London and New York, we pride ourselves on creating unique experiences for our guests and fostering a supportive, dynamic work environment for our team members. At Firmdale, we believe in investing in our people and providing opportunities for growth and development.. . We are thrilled to offer an exciting opportunity for a dedicated Night Manager to join our prestigious team at the Haymarket Hotel. As a Night Manager, you will play a crucial role in ensuring the smooth and efficient overnight operation of the hotel. This position requires a versatile individual who can adapt to various scenarios across multiple departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.. .

Responsibilities

• * Manage the hotel's overnight activities, ensuring all departments operate seamlessly..
• * Serve as the primary point of contact between guests, the General Manager, and the operational team..
• * Continuously monitor and uphold our high service standards, ensuring every guest enjoys an exceptional experience..
• * Ensure the safety and security of the hotel and its guests during the night..
• * Conduct regular health and safety inspections to maintain compliance and safety standards..
• * Respond promptly and effectively to any incidents or accidents involving guests or staff members..
• * Deliver and sustain outstanding levels of customer service, addressing guest needs and concerns with professionalism..
• * Provide operational support across all departments as needed, ensuring cohesive and efficient operations..
• * Execute the night audit process and generate nightly reports for senior management review..

What you Need

• * Previous experience as a Night Manager or Head of Department in a 5-star hotel environment..
• * Excellent communication skills, with the ability to interact effectively with guests and staff..
• * Exceptional attention to detail, driven by a commitment to delivering high standards..
• * Strong leadership and motivational abilities, capable of inspiring and guiding the team..
• * Resilient and proactive, with a strong drive to get things right the first time..
• * Familiarity with Micros and Opera systems is desirable..

What We Offer

• * We offer a competitive salary plus service charge and benefits to be discussed at venue.
• * Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching..
• * Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• * Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• * Complimentary meals on shift.
• * Referral bonus scheme for recommending top talent.
• * Flexible scheduling without split shifts.
• * Dry cleaning service for work attire and discounted personal dry cleaning.
• * Enhanced holiday allowance based on length of service.
• * Season ticket loan for convenient commuting.
• * Ongoing training, professional development, and fully funded English lessons.
• * Regular social events, team activities, and fitness sessions.
• * Benefits like cycle to work scheme and annual long service awards.
• * One allocated paid day per year for volunteering work.
• * Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• * And much more!!. .

About Us

Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.. . Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.. .

Awards and Accolades

• * Sunday Times Best Places to Work 2024, 2025 & 2026.
• * Two Michelin Keys, 2024, 2025.
• * Top-Rated Tablet Hotels of All Time, 2025.
• * Condé Nast Traveller 'Triple Crown', 2026.
• * One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025.
• * AA Breakfast Award, Brumus Bar & Restaurant, 2025.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.. . In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Experience: Required
Employment: Full-time

About Firmdale Hotels PLC