Nights Operations Manager - Luxury Hotel

Firmdale Hotels; Greater London; Hybrid; GBP 51,000 - 56,000; Full time

Benefits offered by this job

Wagestream access

Health cashplan

Complimentary meals

Job summary

Firmdale Hotels in London is seeking an Operations Duty Manager - Nights for The Ham Yard Hotel. You will oversee overnight operations, coordinating with department managers to sustain the level of service and security expected of a luxury property.

The role demands previous 5-star hotel experience, excellent communication, and leadership to motivate the team and handle incidents. The position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Previous experience as an Operations Duty Manager - Nights or Head of Department in a 5-star hotel is essential.
• Excellent communication skills to effectively interact with guests and team members.
• The ability to work under pressure and maintain high standards in a luxury environment.

Responsibilities

• Serve as the key point of contact between the General Manager, guests, and the operational team, ensuring clear and effective communication.
• Continuously monitor and uphold our exceptional service standards, making real-time adjustments as necessary.
• Ensure the safety and security of the hotel, conducting regular checks and responding swiftly to any incidents.
• Conduct thorough health and safety checks to maintain a safe environment for guests and staff.
• Deliver and maintain exceptional levels of customer service, addressing guest needs promptly and professionally.
• Attend to and manage any incidents or accidents involving guests or team members, ensuring proper procedures are followed.
• Provide operational support across all departments as needed, from Events and Food & Beverage to Front Office, Housekeeping, and the Kitchen.
• Run the night audit and produce nightly reports for senior management review.

Skills

Excellent communication skills

Meticulous attention to detail

Strong leadership

Ability to work under pressure

Team motivation

Tools

Micros

Opera

Job description

Firmdale Hotels in London is seeking an Operations Duty Manager - Nights for The Ham Yard Hotel. You will oversee overnight operations, coordinating with department managers to sustain the level of service and security expected of a luxury property.

The role demands previous 5-star hotel experience, excellent communication, and leadership to motivate the team and handle incidents. The position offers a competitive salary and a comprehensive benefits package.