Luxury Night Manager - Flexible Shifts, 5-Star Hotel

Haymarket Hotel; West End; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary plus service charge

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service for work attire

Enhanced holiday allowance

Season ticket loan

Ongoing training and fully funded英语语言课

Job summary

Haymarket Hotel is seeking a dedicated Night Manager to ensure the smooth overnight operation across Front Office, Food & Beverage, Housekeeping and more. You will lead a multi-department team, maintain exceptional guest service, and safeguard the property through vigilant night-time management.

With a focus on continuous improvement, you will monitor standards, supervise staff during night hours, and drive efficient, personalized service for every guest.

Qualifications

• Previous Night Manager or Head of Department in a 5-star hotel environment.
• Excellent communication skills with guests and staff.
• Exceptional attention to detail and high standards.
• Strong leadership and motivational abilities.
• Resilient and proactive with a hands-on approach.
• Familiarity with Micros and Opera is desirable.

Responsibilities

• Oversee overnight hotel operations across departments to ensure seamless service.
• Act as primary liaison between guests, General Manager and operations team.
• Uphold high service standards to ensure an exceptional guest experience.
• Ensure overnight safety and security for guests and staff.
• Conduct regular health and safety inspections and ensure compliance.
• Respond promptly to incidents or accidents involving guests or staff.
• Deliver outstanding customer service and address guest needs professionally.
• Provide operational support across departments when needed to ensure cohesion.
• Execute the night audit process and generate nightly reports for senior management.

Skills

Night management

Leadership

Communication

Attention to detail

Guest service

Tools

Micros

Opera

Job description

Haymarket Hotel is seeking a dedicated Night Manager to ensure the smooth overnight operation across Front Office, Food & Beverage, Housekeeping and more. You will lead a multi-department team, maintain exceptional guest service, and safeguard the property through vigilant night-time management.

With a focus on continuous improvement, you will monitor standards, supervise staff during night hours, and drive efficient, personalized service for every guest.