Overnight Operations Leader — 5-Star Service, Free Meals

Sofitel Heathrow - Arora Group; Hatton; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaning

Discounted employee rates @ Arora

Food & beverage discounts

Christmas gifts & parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance

Employee assistance programme

Arora star employee recognition

Long service recognition

Job summary

Sofitel Heathrow is seeking an Assistant Night Manager to oversee overnight operations, ensuring high service and safety standards across all departments. The role requires leadership under pressure and the ability to respond to incidents during the night shift.

Excellent communication, attention to detail, and a smart, professional appearance are essential. Micros and Opera PMS experience is a must, with 5-star experience in a similar role advantageous.

Qualifications

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• 5-star experience in a similar role would be a real advantage.

Responsibilities

• Oversee overnight operations to maintain service and safety across all departments.
• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Communication

Attention to detail

Leadership

Resilience

Professional appearance

Tools

Micros

Opera PMS

Job description

Sofitel Heathrow is seeking an Assistant Night Manager to oversee overnight operations, ensuring high service and safety standards across all departments. The role requires leadership under pressure and the ability to respond to incidents during the night shift.

Excellent communication, attention to detail, and a smart, professional appearance are essential. Micros and Opera PMS experience is a must, with 5-star experience in a similar role advantageous.