Night Front Office Leader | Overnight Guest Experience

St Martins Lane Hotel; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Breathing exercises

24/7 support line

Team recognition

Free meals on duty

Job summary

St Martins Lane Hotel in London is seeking a proactive Night Assistant Front Office Manager to guide the overnight team and support the Night Manager. You will ensure smooth operations, handle late check-ins, and deliver exceptional service with calm confidence during the night hours.

The role requires oversight of front office operations, guest satisfaction, and night audit activities, in a luxury hotel setting within Covent Garden.

Qualifications

• Experience in front office or supervisory role in luxury/lifestyle hotels.
• Guest-first mindset with a reassuring, professional demeanor.
• Strong communication, problem-solving and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Willingness to work overnight shifts, weekends and holidays.

Responsibilities

• Oversee front office operations during the night shift.
• Lead and motivate the night team (reception, concierge, security).
• Handle late check-ins, early departures and guest requests with warmth.
• Assist with night audits and prepare morning handover reports.
• Respond to incidents with professionalism and care.
• Ensure public areas remain secure, clean and guest-ready.

Skills

Guest service excellence

Leadership

Night operations

Communication

Problem-solving

Organisational skills

Night audit procedures

Opera/Hotel systems

Tools

Opera PMS

Front Office Systems

Job description

St Martins Lane Hotel in London is seeking a proactive Night Assistant Front Office Manager to guide the overnight team and support the Night Manager. You will ensure smooth operations, handle late check-ins, and deliver exceptional service with calm confidence during the night hours.

The role requires oversight of front office operations, guest satisfaction, and night audit activities, in a luxury hotel setting within Covent Garden.