5-Star Guest Relations Supervisor

SLH - Front Office; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family–A

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel Heathrow is seeking a Guest Relations Supervisor to lead the guest services team and deliver exceptional experiences for our guests. You will welcome VIPs and act as the main contact throughout their stay, addressing inquiries with a professional and friendly approach.

Excellent English communication, a smart appearance, and strong supervisory skills are essential. Hospitality experience and Opera PMS knowledge are advantageous in this 5-star hotel environment.

Qualifications

• Experience in delivering high-quality guest service.
• Strong communication and interpersonal skills.
• Ability to welcome VIPs and manage guest inquiries.

Responsibilities

• Welcome VIPs and guests in a warm, professional manner.
• Serve as main point of contact for guests throughout their stay.
• Address inquiries, requests, and concerns promptly and courteously.
• Lead and motivate the Guest Relations Team through coaching and training.
• Create memorable experiences by going above and beyond for guests.

Skills

Guest relations

Customer service

English proficiency

Communication

Tools

Opera PMS

Job description

Sofitel Heathrow is seeking a Guest Relations Supervisor to lead the guest services team and deliver exceptional experiences for our guests. You will welcome VIPs and act as the main contact throughout their stay, addressing inquiries with a professional and friendly approach.

Excellent English communication, a smart appearance, and strong supervisory skills are essential. Hospitality experience and Opera PMS knowledge are advantageous in this 5-star hotel environment.