Overnight Operations Lead: Guest Experience & Safety

SLH - Front Office; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided and dry cleaned

Employee discounts at Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Life assurance scheme

Employee assistance programme

Long service recognition

Job summary

Sofitel Heathrow is seeking an Assistant Night Manager to lead overnight operations and uphold the highest standards of guest service across all departments.

You will oversee safety, security, and service delivery during night hours, respond to incidents, and provide operational support where needed. Strong leadership, excellent communication, and a polished appearance are essential, with Micros and Opera PMS experience required.

Qualifications

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Communication skills

Leadership

Problem-solving

Attention to detail

Resilience

Professional appearance

5-star experience advantage

Education

No formal education stated

Tools

Micros

Opera PMS

Job description

Sofitel Heathrow is seeking an Assistant Night Manager to lead overnight operations and uphold the highest standards of guest service across all departments.

You will oversee safety, security, and service delivery during night hours, respond to incidents, and provide operational support where needed. Strong leadership, excellent communication, and a polished appearance are essential, with Micros and Opera PMS experience required.