Night Operations & Guest Experience Manager

Aimbridge; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Training & leadership development

Staff discounts (hotel)

Financial wellbeing Stream (Stream)

Employee assistance programme

Uncapped incentives

Staff meals on duty

Job summary

Aimbridge Hospitality is seeking a Nights Guest Service Manager to oversee the hotel’s overnight operations, ensuring seamless front desk activity, guest satisfaction and safety throughout the night. You will monitor security, respond to requests and supervise overnight staff, ensuring service standards are consistently met.

You will collaborate across departments to support night-time operations in food & beverage, maintenance and other areas, delivering first-class customer service and

Qualifications

• Flexibility to work overnight hours.
• Strong leadership to manage overnight staff.
• Excellent customer service and conflict resolution.
• Knowledge of front desk procedures, housekeeping, maintenance and security.

Responsibilities

• Oversee hotel operations during overnight hours.
• Manage front desk and monitor security and safety protocols.
• Respond to guest requests and complaints; support late night bar service and room service orders.
• Supervise overnight staff.
• Ensure the hotel runs smoothly and efficiently during night shifts.
• Provide cross‑department support in food & beverage, maintenance and other areas.

Skills

Leadership

Customer service

Communication

Flexibility

Adaptability

Overnight operations knowledge

Tools

Hotel software systems

Job description

Aimbridge Hospitality is seeking a Nights Guest Service Manager to oversee the hotel’s overnight operations, ensuring seamless front desk activity, guest satisfaction and safety throughout the night. You will monitor security, respond to requests and supervise overnight staff, ensuring service standards are consistently met.

You will collaborate across departments to support night-time operations in food & beverage, maintenance and other areas, delivering first-class customer service and