Overnight Guest Services & Security Associate

Phyllis Court Members' Club Limited; Henley-on-Thames; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

28 days holiday (pro rata)

Meals and hot drinks on duty

Free onsite parking

Henley Royal Regatta tickets

Job summary

Phyllis Court Members' Club Limited seeks an attentive Night Porter to support overnight operations and guest services. You may work alone or with another Night Porter, handling late check-ins, security monitoring, and bookings for members and guests on a shift pattern from 20:00 to 07:00.

The role requires basic IT skills (Microsoft Office, email) and a customer-focused approach, with a team-friendly attitude and the ability to stay calm under pressure. DBS disclosure may be required.

Qualifications

• Previous experience as Night Porter or similar role.
• Basic computer literacy including Microsoft Office and email.
• Exceptional customer service skills and friendly approach.
• Good observational skills and attention to detail.
• Ability to work under pressure and solve problems.
• Positive, team-oriented attitude and reliability.

Responsibilities

• Provide exceptional guest services during night hours, including late check-ins and responses to requests.
• Monitor and maintain security and safety across the premises.
• Assist with bookings for members and guests by phone or in person.
• Support overnight operations and report any issues to management.

Skills

Night porter experience

Computer literacy

Customer service

Observational skills

Work under pressure

Team player attitude

Tools

Microsoft Office

Email

Job description

Phyllis Court Members' Club Limited seeks an attentive Night Porter to support overnight operations and guest services. You may work alone or with another Night Porter, handling late check-ins, security monitoring, and bookings for members and guests on a shift pattern from 20:00 to 07:00.

The role requires basic IT skills (Microsoft Office, email) and a customer-focused approach, with a team-friendly attitude and the ability to stay calm under pressure. DBS disclosure may be required.