Night Guest Experience & Safety Host

County Hotel; Borough of Fylde; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

33% brand discount across our brands

Wagestream access

Pension

28 days holiday

Free shares

Job summary

County Hotel is seeking a Night Porter for overnight shifts (typically 11pm to 7am, site-dependent). Successful applicants will undergo a DBS check as part of recruitment.

You will greet late arrivals, walk-ins and guests with a warm welcome, support front-of-house tasks, and help maintain safe, secure premises. This role suits someone who works well independently and as part of a team.

Qualifications

• Be the first point of contact when checking in late arrivals and walk-ins.
• Provide a warm, friendly and genuine welcome to all guests.
• Role may include front-of-house cleaning, breakfast areas, and setting up meeting rooms.
• Prioritize guest and business safety and security at all times.
• Assist in fire evacuations safely and quickly.
• Answer telephone enquiries and handle guest complaints to ensure a pleasant stay.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and may include cleaning tasks within front of house, external and breakfast areas, setting up meeting rooms.
• Keep guest and business safety and security as top priority.
• In event of a fire, evacuate all guests and staff safely and promptly.
• Answer calls and address guest complaints to ensure a great stay.

Skills

Guest care

Independent work

Can-do attitude

Composure under pressure

Attention to detail

Team player

Verbal communication

Guest service excellence

Job description

County Hotel is seeking a Night Porter for overnight shifts (typically 11pm to 7am, site-dependent). Successful applicants will undergo a DBS check as part of recruitment.

You will greet late arrivals, walk-ins and guests with a warm welcome, support front-of-house tasks, and help maintain safe, secure premises. This role suits someone who works well independently and as part of a team.