Overnight Guest Concierge & Security Lead

Brightstar Hospitality Management; Grantham; On-site; GBP 12,000 - 21,000; Full time

Job summary

Brightstar Hospitality Management is seeking a Night Porter to provide warm, professional guest service overnight, ensuring guests feel welcome, safe, and supported during their stay. This role covers late check-ins, security rounds, and assisting with guest requests to keep the hotel running smoothly.

Your duties include managing overnight operations, responding calmly to queries, maintaining lobby presentation, and supporting day staff with handovers and routine checks, while upholding

Qualifications

• Strong verbal communication and guest service skills.
• Reliable, calm, and professional working style.
• Ability to manage multiple tasks independently.
• High attention to detail and awareness of safety procedures.
• Familiarity with check-in/check-out systems and hotel procedures (preferred).

Responsibilities

• Provide warm, professional guest service throughout the night.
• Support smooth overnight operations, including check-ins and check-outs.
• Maintain hotel security and safety through routine checks.
• Respond to guest queries or concerns in a timely and calm manner.
• Complete basic cleaning, maintenance, or reporting tasks to uphold standards.

Skills

Strong verbal communication

Reliable, calm, professional

Multitasking

Attention to detail

Check-in/check-out familiarity

Hospitality experience preferred

Job description

Brightstar Hospitality Management is seeking a Night Porter to provide warm, professional guest service overnight, ensuring guests feel welcome, safe, and supported during their stay. This role covers late check-ins, security rounds, and assisting with guest requests to keep the hotel running smoothly.

Your duties include managing overnight operations, responding calmly to queries, maintaining lobby presentation, and supporting day staff with handovers and routine checks, while upholding