Night Guest Experience Pro - Flexible Shifts & Perks

County Hotel; Lytham St Annes; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

33% staff discount across brands

Wagestream access

Pension

28 days holiday

Free shares

Employee helpline

Job summary

County Hotel is seeking an overnight porter to warmly welcome guests arriving late, manage front-of-house duties, and support breakfast and meeting room setup. You will work independently on night shifts and help maintain a safe, comfortable environment for all guests.

The role requires a proactive attitude, strong communication, and the ability to work under pressure. DBS checks are part of recruitment, and the team values reliability and teamwork.

Qualifications

• Passion for guest care.
• Comfortable working independently and lone shifts.
• Strong attention to detail and professionalism under pressure.
• Excellent verbal communication and guest service understanding.

Responsibilities

• Check in late arrivals and walk-ins.
• Provide a warm, friendly welcome to guests.
• Assist with front-of-house cleaning and breakfast area setup as needed.
• Ensure guest safety and security at all times.
• Assist in fire evacuations and safety procedures.
• Answer phone inquiries and handle guest complaints to ensure a positive stay.

Skills

Guest service

Independent work

Attention to detail

Communication

Team player

Emergency readiness

Job description

County Hotel is seeking an overnight porter to warmly welcome guests arriving late, manage front-of-house duties, and support breakfast and meeting room setup. You will work independently on night shifts and help maintain a safe, comfortable environment for all guests.

The role requires a proactive attitude, strong communication, and the ability to work under pressure. DBS checks are part of recruitment, and the team values reliability and teamwork.