Night Manager — Overnight Guest Care & Operations

Heartwood Inns Ltd; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Maternity/Paternity leave

Referral bonus

Discounts for Heartwood Inns

Birthday gift

Long service recognition

Retailer discounts

Cycle to Work

Job summary

Heartwood Collection is hiring a Night Manager to safeguard guests during overnight hours and ensure smooth operation outside trading hours. You will uphold health and safety standards and oversee public-area cleanliness.

Responsibilities include night audits, PMS-based check-ins, and coordinating with the management team. The role emphasizes reliability, attention to detail, and independent problem solving, with a focus on weekend night coverage.

Qualifications

• 1–2 years experience as a Night Manager in a hotel or hospitality setting.
• Strong attention to detail and reliability.
• Well-organised and able to work with systems.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades via PMS.
• Perform night audits and safety/compliance checks; hand over with Management Team.
• Ensure breakfast service prep and provide a thorough shift handover.
• Manage cleaning duties and maintain property cleanliness and standards; evacuate if needed.

Skills

Attention to detail

Organisational skills

Communication

Independent work

Night management

Tools

PMS

Job description

Heartwood Collection is hiring a Night Manager to safeguard guests during overnight hours and ensure smooth operation outside trading hours. You will uphold health and safety standards and oversee public-area cleanliness.

Responsibilities include night audits, PMS-based check-ins, and coordinating with the management team. The role emphasizes reliability, attention to detail, and independent problem solving, with a focus on weekend night coverage.