Overnight Guest Experience & Safety Manager

Heartwood Inns Ltd; Lewes; À distance; GBP 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral Bonus

Discounts on Heartwood Inns / Brasser

Birthday gift

Long Service Recognition

Retailer discounts

Cycle to Work Scheme

Résumé du poste

Heartwood Collection is seeking a Night Manager to oversee overnight operations and guest safety across our properties. You will manage late check-ins, night audits, and handovers while maintaining high cleanliness and safety standards.

The role requires 1–2 years’ Night Manager experience, strong organisational skills, and the ability to work independently. Benefits include salary security and staff discounts; apply to join a growing hospitality group.

Qualifications

• 1–2 years experience as a Night Manager in a hotel or hospitality setting.
• Well-organised and able to work with systems and communicate effectively.
• Able to work alone and solve problems independently.
• Responsible and reliable with keen eye for detail.

Responsabilités

• Handle late guest check-ins, early check-outs, and room allocations/upgrades through the PMS
• Perform night audits, including fire, health and safety, security, and compliance checks; hand over with Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures

Connaissances

Night Manager experience

PMS familiarity

Attention to detail

Good communication

Reliability

Description du poste

Heartwood Collection is seeking a Night Manager to oversee overnight operations and guest safety across our properties. You will manage late check-ins, night audits, and handovers while maintaining high cleanliness and safety standards.

The role requires 1–2 years’ Night Manager experience, strong organisational skills, and the ability to work independently. Benefits include salary security and staff discounts; apply to join a growing hospitality group.