Overnight Guest Safety & Operations Manager

The-White-Hart,-Lewes; Lewes; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Enhanced parental leave

Referral bonus

Food discounts (Heartwood Inns & Brsbl

Birthday gift

Long service recognition

Retail/experiences discounts

Cycle to Work Scheme

Job summary

Heartwood Collection in Lewes, United Kingdom, is seeking a meticulous Night Manager for overnight shifts. The role focuses on guest safety, property operations after hours, and maintaining health and safety standards.

The position offers weekend night work, with duties including late check-ins, night audits, breakfast prep, and cleanliness oversight. The ideal candidate has 1–2 years of Night Manager experience in hospitality, strong organisation, and good communication.

Qualifications

• 1–2 years of Night Manager experience in a hotel or hospitality setting.
• Responsible, reliable and detail-oriented.
• Well-organised and able to work with systems and communicate effectively.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades via PMS.
• Perform night audits including fire, health and safety, security and compliance checks; hand over with Management Team.
• Ensure breakfast service preparation is completed and provide a thorough shift handover.
• Manage cleaning duties and oversee property cleanliness and standards.
• Evacuate the property in case of fire alarm following company procedures.

Skills

Attention to detail

Organised

Independent working

Communication skills

Night management experience

Tools

Property Management System (PMS)

Job description

Heartwood Collection in Lewes, United Kingdom, is seeking a meticulous Night Manager for overnight shifts. The role focuses on guest safety, property operations after hours, and maintaining health and safety standards.

The position offers weekend night work, with duties including late check-ins, night audits, breakfast prep, and cleanliness oversight. The ideal candidate has 1–2 years of Night Manager experience in hospitality, strong organisation, and good communication.