Overnight Guest Care & Safety Lead

Heartwood Inns Ltd; England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Enhanced maternity & paternity leave

Referral bonus up to £1,500

Discounts on heartwood inns / brasser

Birthday gift & long service

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a Night Manager to safeguard overnight guests and ensure smooth property operations outside trading hours. You’ll oversee late check-ins, room allocations, and night audits, while maintaining high health and safety standards and public area cleanliness.

This role mainly covers weekend nights with occasional cover shifts. We offer competitive hourly pay (£16.10/hr), 30-hour average weekly, and benefits like EarlyPay, staff discounts, and referral bonuses.

Qualifications

• 1–2 years experience as a Night Manager in hotel or hospitality
• Well-organised and able to work with systems and communicate effectively
• Responsible, reliable, and detail-oriented
• Ability to work alone and solve problems independently

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades through the PMS
• Perform night audits, including fire, health and safety, security, and compliance checks
• Ensure breakfast service prep is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property following fire alarm procedures

Skills

Detail oriented

System literacy

Effective communicator

Independent worker

Tools

Property Management System (PMS)

Job description

Heartwood Collection is seeking a Night Manager to safeguard overnight guests and ensure smooth property operations outside trading hours. You’ll oversee late check-ins, room allocations, and night audits, while maintaining high health and safety standards and public area cleanliness.

This role mainly covers weekend nights with occasional cover shifts. We offer competitive hourly pay (£16.10/hr), 30-hour average weekly, and benefits like EarlyPay, staff discounts, and referral bonuses.