Overnight Guest Experience Leader

Marriott Cardiff; Cardiff; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free Meals on Duty

Uniform Provided

Marriott Explore Discount Programme

People's Pension Scheme

Employee Assistance Programme

Career development opportunities

Ongoing training and development

Résumé du poste

Marriott Cardiff is seeking a confident Night Duty Manager to lead overnight operations, ensuring guest satisfaction and safety while supporting all departments. You will be the visible night leader, handling guest requests, resolving issues, conducting inspections, and ensuring brand standards are upheld.

In addition to a competitive salary and personal development opportunities, you will gain access to benefits including free meals on duty, uniform provided, Marriott Explore Discount

Qualifications

• Minimum of 1 year of hotel operational experience, preferably within Front Office or Guest Services.
• Previous experience as a Duty Manager, Night Supervisor, Senior Front Office Associate, or Night Auditor is advantageous.
• Excellent customer service and ability to remain calm and professional under pressure.

Responsabilités

• Act as the hotel's Manager on Duty during overnight operations, ensuring a smooth and efficient guest experience.
• Support all operational departments throughout the night, providing guidance and assistance when required.
• Handle guest inquiries, requests, concerns, and complaints professionally and efficiently, ensuring prompt resolution.
• Conduct regular hotel inspections and walkarounds to maintain standards of cleanliness, presentation, security, and safety.
• Respond appropriately to emergencies, incidents and unforeseen operational challenges.
• Monitor arrivals, departures, room status, guest feedback, and overnight activity to ensure service standards are maintained.
• Assist with late check-ins, guest requests, and operational support across departments as needed.
• Complete night management reporting and ensure detailed handovers are provided to the daytime management team.

Connaissances

Customer service

Problem solving

Decision making

Organisational skills

Hotel operations knowledge

Overnight shifts

Description du poste

Marriott Cardiff is seeking a confident Night Duty Manager to lead overnight operations, ensuring guest satisfaction and safety while supporting all departments. You will be the visible night leader, handling guest requests, resolving issues, conducting inspections, and ensuring brand standards are upheld.

In addition to a competitive salary and personal development opportunities, you will gain access to benefits including free meals on duty, uniform provided, Marriott Explore Discount