Night Manager

Marriott Cardiff; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Explore Discount Programme

People's Pension Scheme

Employee Assistance Programme

Career development opportunities

Ongoing training and development

Job summary

Marriott Cardiff is seeking a confident Night Duty Manager to lead overnight operations, ensuring guest satisfaction and safety while supporting all departments. You will be the visible night leader, handling guest requests, resolving issues, conducting inspections, and ensuring brand standards are upheld.

In addition to a competitive salary and personal development opportunities, you will gain access to benefits including free meals on duty, uniform provided, Marriott Explore Discount

Qualifications

• Minimum of 1 year of hotel operational experience, preferably within Front Office or Guest Services.
• Previous experience as a Duty Manager, Night Supervisor, Senior Front Office Associate, or Night Auditor is advantageous.
• Excellent customer service and ability to remain calm and professional under pressure.

Responsibilities

• Act as the hotel's Manager on Duty during overnight operations, ensuring a smooth and efficient guest experience.
• Support all operational departments throughout the night, providing guidance and assistance when required.
• Handle guest inquiries, requests, concerns, and complaints professionally and efficiently, ensuring prompt resolution.
• Conduct regular hotel inspections and walkarounds to maintain standards of cleanliness, presentation, security, and safety.
• Respond appropriately to emergencies, incidents and unforeseen operational challenges.
• Monitor arrivals, departures, room status, guest feedback, and overnight activity to ensure service standards are maintained.
• Assist with late check-ins, guest requests, and operational support across departments as needed.
• Complete night management reporting and ensure detailed handovers are provided to the daytime management team.

Skills

Customer service

Problem solving

Decision making

Organisational skills

Hotel operations knowledge

Overnight shifts

Job description

Are you passionate about delivering exceptional hospitality and creating memorable guest experiences? We are looking for a confident and customer-focused Night Duty Manager to join our team at one of the world's leading hotel brands.

As the Manager on Duty during overnight operations, you will play a key role in ensuring the smooth running of the hotel, supporting operational departments, resolving guest concerns and maintaining a safe and welcoming environment for guests and associates alike. You will be a visible leader during the night shift, making sound decisions, driving service excellence, and ensuring brand standards are upheld at all times.

At Marriott, we believe in creating an environment where our associates can thrive, feel a sense of belonging, and work alongside colleagues who are committed to a culture of respect, teamwork, and kindness.

In addition to a competitive salary and investment in your personal development, you will have access to a range of benefits including:

• Free Meals on Duty
• Uniform Provided
• Marriott Explore Discount Programme, offering discounted accommodation and Food & Beverage across Marriott hotels worldwide
• Participation in The People's Pension Scheme
• Employee Assistance Programme providing free and confidential support for financial, health, and wellbeing matters
• Excellent career development opportunities across Marriott's global portfolio
• Ongoing training and development programmes to support your growth and progression
• Recognition and reward programmes
• Access to a supportive and inclusive working environment

Responsibilities

Here's what your journey with us entails:

• Act as the hotel's Manager on Duty during overnight operations, ensuring a smooth and efficient guest experience.
• Support all operational departments throughout the night, providing guidance and assistance when required.
• Handle guest enquiries, requests, concerns, and complaints professionally and efficiently, ensuring prompt resolution.
• Conduct regular hotel inspections and walkarounds to maintain standards of cleanliness, presentation, security, and safety.
• Respond appropriately to emergencies, incidents and unforeseen operational challenges.
• Monitor arrivals, departures, room status, guest feedback, and overnight activity to ensure service standards are maintained.
• Assist with late check-ins, guest requests, and operational support across departments as needed.
• Complete night management reporting and ensure detailed handovers are provided to the daytime management team.
• Ensure compliance with Marriott brand standards, company policies and all health and safety requirements.
• Support, coach, and motivate overnight associates to deliver exceptional guest service.
• Liaise with Security, Housekeeping, Engineering and Front Office teams to ensure effective communication and seamless operations.
• Promote hotel facilities and services to enhance the guest experience and maximise revenue opportunities.
• Maintain accurate records of incidents, guest interactions, and operational activities.

Safety and Company Policies

• Follow all company safety, security, and operational policies and procedures.
• Report accidents, injuries, maintenance issues, and unsafe working conditions promptly.
• Complete all required training and certifications.
• Ensure personal appearance and uniform standards are maintained.
• Protect confidential and proprietary information.
• Communicate clearly and professionally with guests, colleagues, and management.
• Develop and maintain positive working relationships across all departments.
• Support team objectives and contribute to a culture of collaboration and respect.
• Ensure adherence to quality standards and Marriott brand expectations at all times.

Preferred QualificationsExperience

• Minimum of 1 year of hotel operational experience, preferably within Front Office, Guest Services, or a supervisory position.
• Previous experience as a Duty Manager, Night Supervisor, Senior Front Office Associate, or Night Auditor is advantageous.

Skills

• Excellent customer service and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Strong organisational skills with attention to detail.
• Good understanding of hotel operations and guest service standards.
• Flexible approach to working overnight shifts, weekends, and holidays.

Supervisory Experience

• Previous experience leading or coordinating teams is desirable but not essential.

Licences and Certifications

• No specific licences or certifications required.

Join Our Team

Join a team that values excellence, teamwork, and personal growth. If you are passionate about hospitality, enjoy working in a fast-paced environment, and are ready to make a difference throughout the guest journey, we would love to hear from you.

Compensation: Competitive salary