Front Desk & Guest Experience Specialist

Marriott Cardiff; Cardiff; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Marriott Cardiff is seeking a dedicated front desk guest services associate to welcome guests and ensure a smooth stay from check-in to check-out. You will handle inquiries, coordinate with departments, and promote hotel amenities to enhance guest experience.

We offer a competitive salary, uniform, meals on duty and access to Marriott discounts, plus development opportunities within a global hospitality network.

Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Communication

Problem solving

Job description

Marriott Cardiff is seeking a dedicated front desk guest services associate to welcome guests and ensure a smooth stay from check-in to check-out. You will handle inquiries, coordinate with departments, and promote hotel amenities to enhance guest experience.

We offer a competitive salary, uniform, meals on duty and access to Marriott discounts, plus development opportunities within a global hospitality network.