Night Operations Lead – Luxury Hotel Guest Experience

Stock Exchange Hotel; Manchester; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free Meals on Duty

Gym Membership Discounts

Food & Beverage Discounts

Employee Discount Rates

Explore by Marriott Bonvoy

Refer a Friend Scheme

Long Service Incentives

Employee Assistance Programme

Job summary

Stock Exchange Hotel in Manchester is seeking an Assistant Night Manager to lead the night shift from 11:00 PM to 7:30 AM. The ideal candidate will oversee nightly operations, assist guests, manage reception duties, and uphold safety standards with the Night Manager.

Strong communication, leadership, and problem-solving abilities are essential. Join a historic Edwardian property within the Autograph Collection by Marriott, offering premium service, career development, and employee-focused perks

Qualifications

• Previous experience in a night operations or reception role within hospitality.
• Strong communication, problem-solving, and leadership skills.
• Ability to work independently and handle high-pressure situations effectively.
• Keen attention to detail and commitment to maintaining high standards.
• Knowledge of UK licensing laws and hotel policies related to health, safety, and security.

Responsibilities

• Support the Night Manager in overseeing nightly operations, upholding high service and security standards.
• Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services.
• Monitor and assist with night cleaning operations, ensuring public areas are well-maintained.
• Ensure compliance with fire, safety, hygiene, and security regulations.
• Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams.
• Provide leadership and support to night staff, promoting a positive and professional working environment.
• Address guest inquiries and concerns efficiently, contributing to continuous service improvement.

Skills

Communication

Leadership

Problem-solving

Attention to detail

Independence

Job description

Stock Exchange Hotel in Manchester is seeking an Assistant Night Manager to lead the night shift from 11:00 PM to 7:30 AM. The ideal candidate will oversee nightly operations, assist guests, manage reception duties, and uphold safety standards with the Night Manager.

Strong communication, leadership, and problem-solving abilities are essential. Join a historic Edwardian property within the Autograph Collection by Marriott, offering premium service, career development, and employee-focused perks